Documentation Supply Policy

  • Documentation (where available) can be downloaded by customers who have purchased the corresponding materials, products, or ingredients. These documents are attached to completed orders in your account dashboard, not on the individual product pages.

  • While we aim to provide documentation, some materials—particularly rare or hard-to-source items—may not have datasheets available. Products sold without documentation are provided for educational and evaluation purposes only, and no refunds will be issued if documentation is missing or unavailable.

  • If you plan to use our raw materials to create finished products requiring a cosmetic safety assessment, safety report, or similar, it is your responsibility to verify the availability of the necessary datasheets before purchase.

  • In cases where a datasheet is not available on the product page, you agree to contact us prior to purchase to confirm availability. You accept that failure to do so means you cannot claim a refund if documentation is later unavailable.

If documentation for any material, ingredient, or product—including items in a kit or gift set—is not available on the product page, please do not purchase that item, as we may be unable to supply the necessary information.

PLEASE NOTE:

  • Safety Data Sheets (SDS)
    SDS are supplied in accordance with UK REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) and GB CLP (Classification, Labelling and Packaging). The SDS contains information about the hazards of a substance, safe handling procedures and first aid measures.
  • Whilst it is not mandatory, we recommend that users create an online account to be able to track and download available documents at any time. In the absence of an account, SDS will still be supplied, but only following receipt of a valid proof of purchase and users should allow up to 14 days for available documents to be issued.

IMPORTANT:

There is no legal requirement to supply the following documentation and we do so in good faith only in circumstances where the documentation is passed on to us by our suppliers. Therefore; if we have the documentation, it will be made available as a download along with the SDS for customers who have purchased the corresponding materials:

  • COA (Certificate of Analysis)
    While not mandated by general chemical regulations, COAs demonstrate the chemical’s quality and purity based on specific testing and analysis. 
  • IFRA Certificates
    IFRA certificates provide guidance relating to a fragrance compounds’ compliance with IFRA’s standards for safe use, particularly regarding potential allergens and restrictions. The International Fragrance Association (IFRA) sets voluntary standards for the safe use of fragrance ingredients, but compliance is not mandated by law. Typically, there are no ‘IFRA certificates’ for raw materials and certificates are only applicable for fragrance mixtures intended to be directly included in a finished consumer product. See here for details: https://ifrafragrance.org/safe-use/ifra-certificates If you intend to formulate using raw materials instead of finished fragrance oils (that are usually supported by a IFRA conformity certificate) then you will need to assess the suitability and safety of the materials personally or employ the services of a chemist to be able to determine whether an aroma material is safe to use or not if you are not confident to perform the evaulation yourself.
  • Allergen Certificates
    For food and cosmetic products, allergen declarations help to inform consumers about potential allergens present. These declarations are usually part of the product labeling and not a separate certificate. 

Liability

  • We accept no liability for any loss where you purchase raw materials, products, or ingredients for which safety documentation is not available or not provided via download, including but not limited to: SDS/MSDS, CLP, Allergen, IFRA, COA.

Use of Products

  • Our products (perfume and candle making materials and ingredients) are sold on the understanding that buyers have suitable knowledge and experience to use them safely and competently.

  • We do not provide formula instructions, consultation, or guidance on evaluating or using any materials or products.

Manufacturer Information

  • Unless explicitly stated in the product description, we do not provide manufacturer information.

  • If you require a product from a specific manufacturer, only purchase items where the manufacturer is clearly listed. No refunds will be given for materials purchased in error.

Purity and Dilution

  • Product specifications indicate whether materials are pure or diluted, and dilution ratios are included where applicable.

  • Customers must ensure that the material meets their requirements before purchase. No refunds will be issued for items purchased in error.

Essential Oils

  • Supplied as cosmetic ingredients only. We are not required to provide warnings for topical or therapeutic use.

  • For non-cosmetic applications, customers should seek professional advice and label products appropriately.

Acceptance

By submitting an order order with us, you accept these terms and agree to be bound by and accept the documentation supply policy terms as stated.