Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the website www.perfumeextract.co.uk (“the Website”) and your relationship with Perfume Extract (“we,” “our,” or “us”). Please read these Terms carefully, as they affect your legal rights and obligations. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website. If you have any questions regarding these Terms, please contact us before using the Website. Agreement Amendments Use of Cookies Security Compliance Indemnity Third Party Links Orders, Shipping & Prepared-to-Order Items Product Documentation (SDS, CLP, Allergen, IFRA, Annex VIII / PCN etc.) Price and Payment Eligibility to Purchase Offers and Promotions Gift Vouchers Testimonials and Reviews Customer Services Intellectual Property Limitation of Liability Severance Waiver Entire Agreement Law and Jurisdiction By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website. Right to Amend We reserve the right, at our sole discretion, to modify, update, or amend these Terms at any time. Such changes will be effective immediately upon posting on the Website, or at such later date as may be specified in the notice. Review of Changes It is your responsibility to periodically review these Terms to stay informed of any changes. Your continued use of the Website following the posting of any amendments constitutes your acceptance of those changes. Disagreement with Changes If you do not agree to any updated or amended Terms, you must cease using the Website immediately. Website Modifications We reserve the right to modify, suspend, or discontinue any aspect of the Website, including content, features, or functionality, temporarily or permanently, without prior notice. Limitation of Liability You agree that we shall not be liable for any consequences arising from the modification, suspension, or discontinuation of the Website or any part thereof. The Website uses cookies to enhance user experience. A cookie is a small message sent to and stored by your web browser. Each time your browser requests a page from our server, this message is sent back. Cookies help us identify users, personalise visits, and customise web pages for you. They also provide information about how you use our Website. You can prevent your browser from automatically accepting cookies, but this may affect your ability to use some parts of our Website. For more information about our use of cookies, please read our Cookie Policy. We use Secure Sockets Layer (SSL) encryption technology (up to 256-bit SSL Key) to protect information entered on our Website. This ensures that sensitive information, including payment and personal details, is transmitted in an encrypted format that cannot be read by third parties. While we take all reasonable measures to secure your data, no system is completely secure, and you acknowledge that you use the Website at your own risk. You agree to use the Website lawfully. You agree to comply with all applicable laws, statutes, and regulations regarding your use of the Website. You must not upload or transmit through the Website: Any computer viruses, malware, or other material designed to interfere with, disrupt, or damage computer systems or networks; or Any material that is defamatory, offensive, obscene, or otherwise inappropriate. You agree to fully indemnify, defend, and hold harmless Perfume Extract, including our officers, directors, employees, and suppliers, immediately on demand, from and against any claims, losses, costs, or expenses (including reasonable legal fees) arising from: Your breach of these Terms, or Any other liabilities resulting from your use of the Website, or from any other person accessing the Website using your personal information. The Website may include links to external websites or content for your convenience. These are beyond our control. We do not review, endorse, or take responsibility for the content, products, services, or materials provided on such websites. We will not be liable, directly or indirectly, for any loss, damage, or offence arising from your use of, or reliance on, these external websites or resources, including their privacy practices or content. You use them at your own risk. Certain products supplied via the Website are prepared, blended, diluted, or packaged specifically in accordance with customer-selected specifications (including but not limited to concentration, dilution ratio, carrier, volume, or packaging format). These products are not pre-packaged finished retail stock and may not be suitable for resale due to hygiene, safety, batch traceability, and regulatory handling requirements (“Made-to-Order Goods”). Production is deemed to commence immediately upon order processing. Orders cannot be cancelled once production has commenced for Made-to-Order Goods. This does not affect any statutory cancellation rights that may apply to non-customised goods. By purchasing, you assume full responsibility for: Verifying the correct material, concentration, dilution ratio, and packaging prior to purchase Handling, storage, transport, use, and disposal of all materials Compliance with all applicable chemical, safety, and labelling laws Engaging a fully qualified assessor, such as a member of the Royal Society of Chemistry (RSC) or the British Toxicology Society (BTS), where regulatory or legal compliance is required to place finished products on the market. Customers acknowledge that natural variation, oxidation, colour change, crystallisation, sediment, or batch variation does not constitute a defect. Materials may be supplied pure or diluted as specified in the product listing. Customers acknowledge that all chemical raw materials supplied are handled, stored, and used at the customer’s own risk once delivered. We have no visibility or control over storage, handling, or use, and cannot guarantee safety, quality, or suitability for resale, including but not limited to exposure to heat, light, moisture, contamination, oxidation, or other environmental or handling-related factors. Under UK chemical legislation, including REACH , CLP, and COSHH, suppliers cannot resell raw chemicals once delivered due to obligations around safe handling, traceability, and hazard communication. All orders are subject to acceptance and availability. An automated acknowledgment does not constitute acceptance. A legally binding contract is formed only upon dispatch of the goods. Payment authorisation does not constitute acceptance or create a binding contract. We reserve the right to cancel orders prior to dispatch in cases of stock errors, mispricing, verification concerns, or regulatory restrictions, with a full refund issued where applicable. Where goods meet the definition of Made-to-Order Goods set out above, they may fall within the exemption for goods made to the customer’s specifications under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. Any statutory cancellation rights are governed by applicable consumer law and apply only where such rights have not been validly excluded. Where applicable, cancellation periods begin from the date of delivery. For all other goods, customers may have a statutory right to cancel within 14 days of delivery, subject to applicable law. Nothing in these Terms excludes or limits statutory rights where they cannot legally be excluded. Orders cannot be amended once submitted, including changes to shipping method, packaging, or order content. Shipping, delivery risk, damage in transit procedures, timeframes, and related matters are governed by our Delivery Policy, which is incorporated into these Terms. Delivery is deemed complete when the carrier first attempts delivery at the address provided at checkout. Where delivery is refused, uncollected, or otherwise not accepted by the recipient, the order shall be deemed as having been successfully tendered for delivery in full satisfaction of the contract. In such circumstances: The delivery obligation shall be considered fulfilled upon first attempted delivery by the carrier Risk in the goods transfers to the customer at that point The customer remains liable for the full contract value Where delivery is not completed due to customer-related circumstances, including but not limited to: refusal of delivery failure to collect from a depot or collection point incorrect or incomplete address details absence at the delivery location this shall be treated as a customer-caused failed delivery. In such cases: No refund shall be issued for Made-to-Order Goods that cannot be resold due to hygiene, safety, traceability, or regulatory handling requirements Re-delivery may be offered at the customer’s expense at our discretion We are not liable for delays or losses arising from incorrect or incomplete delivery information provided by the customer Nothing in this section affects statutory rights that cannot legally be excluded. Initiating a chargeback or payment dispute after fulfilment (including dispatch, delivery attempt, refusal, non-collection, or provision of digital documentation) does not constitute valid grounds for reversal of payment under this agreement. Where evidence confirms dispatch and carrier delivery attempt or completion, the contractual obligation shall be deemed fully satisfied. We may submit contractual records, order data, communication logs, dispatch records, tracking information, photographic evidence, and carrier proof of delivery in response to any dispute. Customers agree to raise any issues with us directly prior to initiating third-party payment disputes. All documentation is supplied strictly in accordance with our Documentation Supply Policy, which is incorporated into these Terms. Where the terms “Documents” or “Datasheets” are referenced on product pages, they refer specifically to Safety Data Sheets (SDS) only. SDS are supplied in accordance with applicable UK REACH and GB CLP requirements and are provided primarily for CLP classification and safe handling purposes. Documentation access (including Safety Data Sheets provided via customer account) constitutes a standalone digital supply element of the contract, fulfilled upon provision and independent of physical delivery status. SDS do not constitute a full regulatory compliance pack and may not contain the compositional detail required for Annex VIII / Poison Centre Notification (PCN) submission. Documentation is made available only where supplied to us by upstream manufacturers or distributors. Additional documentation (including but not limited to Certificates of Analysis (CoA), IFRA Certificates, Allergen Declarations, Annex VIII / PCN composition data, or other regulatory documentation) is provided only where explicitly stated and where made available by the manufacturer. We do not accept any claims for missing documentation that was not provided at the time of purchase or made available on the product page. Customers are responsible for verifying availability prior to purchase. There is no legal obligation for us to supply such documentation, and availability cannot be guaranteed. Purchases cannot be cancelled or refunded on the basis that additional documentation is unavailable. All Safety Data Sheets (SDS) constitute the primary regulatory documentation and can be downloaded from the customer’s online account. Additional documentation (Certificates of Analysis, IFRA Certificates, Allergen Declarations, Annex VIII / PCN composition data) is provided only if explicitly stated and available from the manufacturer. Purchases cannot be cancelled or refunded on the basis that additional documentation is unavailable. Perfume Extract’s role is strictly limited to supplying raw materials and, where available, providing Safety Data Sheets (SDS) for informational purposes. We do not certify, approve, or assume any liability for the regulatory compliance, safety, or suitability of finished products formulated using these materials. Customers are solely responsible for ensuring that all products they manufacture, distribute, or sell comply with applicable laws and regulations, including but not limited to chemical, cosmetic, labeling, and safety requirements. Where required, customers must engage appropriately qualified professionals, such as members of the Royal Society of Chemistry (RSC) or the British Toxicology Society (BTS), to perform regulatory, safety, or compliance assessments. If you require documentation for regulatory, cosmetic safety assessment, PCN notification, or other compliance purposes, you must verify availability prior to purchase. No reliance may be placed on informal communications, including verbal statements, chat messages, or unverified emails, regarding documentation; only information confirmed on the relevant product page and within the Documentation Supply Policy at the time of purchase constitutes official documentation supplied. Customers are solely responsible for determining regulatory suitability of materials for their intended use. Customers are also responsible for ensuring that any regulatory, cosmetic safety assessment, PCN notification, or other compliance work is carried out by a fully qualified assessor, such as members of the Royal Society of Chemistry (RSC Membership) or the British Toxicology Society (BTS Membership). Failure to appoint a fully qualified assessor, or to ensure regulatory compliance, does not create liability for the products or the documentation supplied. Supplier Role and Customer Responsibility Perfume Extract’s role is strictly limited to supplying raw materials and, where available, providing Safety Data Sheets (SDS) for informational purposes. We do not certify, approve, or assume any liability for the regulatory compliance, safety, or suitability of finished products formulated using these materials. Customers are solely responsible for ensuring that all products they manufacture, distribute, or sell comply with applicable laws and regulations, including but not limited to chemical, cosmetic, labeling, and safety requirements. Where required, customers must engage appropriately qualified professionals, such as members of the Royal Society of Chemistry (RSC) or the British Toxicology Society (BTS), to perform regulatory, safety, or compliance assessments. By placing an order, you represent, warrant, and agree that: Business / Professional Use You are purchasing in the course of a business, trade, or profession, or for professional use within the fragrance, chemical, or related industries. Our products are intended for use by trained individuals with appropriate knowledge of raw materials, dilution practices, and chemical handling. Legal Age You are at least eighteen (18) years of age. Professional Competence By placing an order, you confirm that the purchase is made for business, trade, or professional use and not primarily for personal consumption. You are competent to safely handle, store, transport, and use the products supplied, including understanding: CAS identification Safety Data Sheets (SDS) Dilution and formulation practices Applicable safety and regulatory requirements Where required, you will engage a suitably qualified professional, such as a member of the Royal Society of Chemistry (RSC) or the British Toxicology Society (BTS). Regulatory Responsibility You accept full responsibility for ensuring that any products manufactured, distributed, or sold using our materials comply with all applicable laws and regulations. Accuracy of Information You have provided complete, current, and accurate information, including your name, address, and contact details. We reserve the right, at our sole discretion, to: refuse or cancel any order where we reasonably believe the purchase is not for business or professional use; refuse supply where we consider the customer lacks the necessary competence to safely handle the goods; request additional information to verify business use prior to dispatch. Where an order is cancelled prior to dispatch, a full refund will be issued. Where you are purchasing as a consumer (i.e. not in the course of a business), your statutory rights under applicable consumer law will apply and take precedence over any conflicting provisions in these Terms. Redeeming Promotional Codes Valid promotional codes must be entered at the time of checkout on the initial order. Each code may be redeemed once per person and is valid only for online purchases at www.perfumeextract.co.uk Codes cannot be combined with other promotions or discounts, applied retrospectively, or exchanged for cash. Gift vouchers and sale items are excluded from promotional offers. Free Gifts and Offer Limits Certain promotions may include a complimentary gift when order criteria are met. Only one free gift per offer is permitted; multiple free gifts of the same item are not allowed. Free gifts are subject to availability. We reserve the right to refuse or cancel orders where codes are invalid or the number of free items exceeds the offer limit. Changes and Withdrawals All promotions, including discount codes and offers, may be modified, suspended, or withdrawn at any time without prior notice. Discount codes or loyalty points will not be applied retrospectively. Abuse of Promotions Any intentional misuse of promotional codes, including manipulation of browser or system functionality, fraudulent activity, or breach of these terms, may result in account suspension or a ban and the cancellation of outstanding or future orders. Summer Scent Celebration Promotion The Extra 15% off orders over £100 promotion (code SUMMER) is open to UK customers only and ends at 23:59 on 31st August. A minimum spend of £100 applies. Kits and gift cards are excluded. Offers are subject to availability and may be withdrawn without notice. No cash alternative is available. By using this promotion, customers agree to these terms. Pay Day Promotion The Extra 10% off orders over £100 promotion (code PAYDAY) is open to UK customers only and ends at 23:59 on 26th April. A minimum spend of £100 applies. Kits and gift cards are excluded. Offers are subject to availability and may be withdrawn without notice. No cash alternative is available. By using this promotion, customers agree to these terms. Subject to separate voucher terms. You grant us a perpetual, royalty-free license to use submitted content on our Website or in any other media context. Contact us via the Website. We aim to respond within 72 hours. All content on this website is our property and may be used for personal, non-commercial purposes only. Any commercial use requires our prior written consent. No Warranties The Website, its content, and any related services or materials are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding its accuracy, completeness, fitness for purpose, security, or availability. Use of the Website and our products, services, or materials is at your own risk. Scope of Liability To the fullest extent permitted by law, we shall not be liable for: Incompatibility with your equipment, software, or network; Technical issues, interruptions, or errors on the Website; Inaccuracies, omissions, or unsuitability of the Website, products, or materials for your requirements; Any loss, damage, or injury arising from improper handling, storage, transportation, formulation, or use of our products; Any indirect, special, or consequential damages, including but not limited to loss of profits, business, revenue, or savings; loss, corruption, or breach of data or privacy; loss, damage, or theft of personal belongings or property; or any other indirect, incidental, or consequential loss; Regulatory compliance, safety, or legal status of any finished product formulated using our raw materials. Direct Damages Our total liability for direct loss or damage shall not exceed the amount paid for the product or service giving rise to the claim. Exclusions Nothing in these Terms limits or excludes liability for: Death or personal injury caused by our negligence; Fraudulent misrepresentation; or Any liability which cannot be excluded under English law. Third-Party Services We accept no liability for losses arising from your use of third-party services, websites, or delivery providers. Customer Responsibility Where products are purchased for business or professional use, you acknowledge that they are supplied as raw materials and not as finished consumer goods, and are not intended for direct use without appropriate knowledge, handling, and assessment. You are solely responsible for the safe, lawful, and appropriate use, handling, storage, transportation, formulation, and application of all products and materials obtained through the Website or our services. We shall not be liable for: Claims arising from subjective fragrance perception; Claims relating to colour variation, oxidation, or normal chemical instability; Claims for return or rejection of goods that were prepared in accordance with the order specifications provided at checkout. You acknowledge that all chemical raw materials supplied are made-to-order, non-resalable, and delivered into your possession at your risk. Any statutory rights to cancel or request a refund are governed by applicable UK consumer law and apply only where such rights have not been validly excluded. We shall not be liable for the regulatory compliance, safety, or legal status of any finished product formulated using our raw materials. If any part of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect. Failure to enforce any Term does not constitute a waiver of future enforcement. These Terms, along with our Privacy, Cookie, Delivery, Documentation Supply, and Cancellations & Returns Policies, form the complete agreement between you and us. These Terms shall be governed by English law; disputes resolved exclusively in English courts.
Table of Contents
1. Agreement
2. Amendments
3. Use of Cookies
4. Security
5. Compliance
6. Indemnity
7. Third Party Links
8. Orders, Shipping & Prepared-to-Order Items
Overview
Customer Responsibility
Order Acceptance
Shipping & Delivery
Delivery Completion and Risk Transfer
Customer-Caused Delivery Failure (Refusal, Non-Collection, Incorrect Details)
Payment Disputes and Chargebacks
9. Product Documentation (SDS, CLP, Allergen, IFRA, Annex VIII / PCN etc.)
Documentation Supply Policy
Definition of Documents
Availability & Limitations
Supplier Role and Customer Responsibility
Customer Responsibility
10. Price and Payment
11. Eligibility to Purchase
Right to Refuse or Cancel
Consumer Purchases
12. Offers and Promotions
13. Gift Vouchers
14. Testimonials and Reviews
15. Customer Services
16. Intellectual Property
17. Limitation of Liability
18. Severance
19. Waiver
20. Entire Agreement
21. Law and Jurisdiction