Documentation Supply Policy

Key Points Summary

• SDS constitutes the primary and legally recognised documentation supplied.

• Supplementary documentation (including but not limited to IFRA Certificates, Certificates of Analysis (CoA), Allergen Declarations, Annex VIII / PCN composition data, technical dossiers, or compositional breakdowns) is supplied only where explicitly stated on the individual product page and where provided by the original manufacturer.

• We do not guarantee availability of supplementary documentation beyond what is listed.

• Customers must verify documentation availability prior to purchase.

• Supplementary documentation is limited to what is expressly included or agreed in writing. Applicable rights and mandatory safety-information obligations are preserved.

• Perfume Extract does not act as a regulatory consultant, Responsible Person for cosmetics, or a verifier of compliance.

• Customers must engage qualified professionals where required.

Professional Use and Liability Disclaimer

Perfume Extract supplies raw materials, ingredients, and products strictly for professional formulation, research, or manufacturing purposes. Customers acknowledge that these materials are not finished consumer products and that Perfume Extract does not certify, approve, or assume liability for the safety, regulatory compliance, or suitability of any finished products formulated from these materials. Customers are solely responsible for ensuring compliance with all applicable laws, including chemical, cosmetic, labeling, and safety regulations. Where regulatory or safety assessments are required, customers must engage suitably qualified professionals.

Raw Material Supplier Status

Perfume Extract supplies raw fragrance materials only.

We do not act as:

• A regulatory consultancy

• A Responsible Person (UK/EU Cosmetics)

• A compliance verification service

• A formulation advisory service

Customers remain solely responsible for determining regulatory suitability, intended use compliance, and documentation adequacy for their business model and jurisdiction.

Scope of Documentation Supplied

Where an SDS is required by applicable law, we will provide it free of charge on paper or electronically no later than the date the material is first supplied, and provide required updates in accordance with applicable law.

Customer-account downloads support access to documentation but do not replace our mandatory supply obligations. Customers without an online account will receive required safety information through an appropriate alternative means.

This obligation is not conditional on an upstream supplier voluntarily providing supplementary documentation. SDS content must accurately reflect its stated scope and the material to which it applies.

IFRA information, allergen declarations, Certificates of Analysis, technical data sheets, specifications and other supporting documents apply only within their stated scope. General specifications, typical values and calculated information are not batch-specific analytical results unless expressly identified as such.

Supporting documents do not replace assessment of the complete formulation and intended application. We do not provide formulation consultancy or certify the safety or compliance of customers’ finished products.

We will provide supplementary documentation expressly included with the purchase or separately agreed in writing. Additional documents, analyses and technical information are not included unless expressly confirmed.

Definition of “Datasheets”

The Datasheets tab identifies SDS information where applicable. The Supplementary Documentation tab identifies additional documents currently offered for the material. A reference to datasheets does not, by itself, promise an IFRA statement, allergen declaration, CoA, technical dossier, compositional breakdown or other supplementary document.

General Documentation Availability

Documentation (where available) can be downloaded by customers who have purchased the corresponding raw materials, products, or ingredients. These documents are attached to completed orders in the account dashboard, not on the individual product pages.

Manufacturer Information

Unless explicitly stated in the product description, we do not provide manufacturer information. Only purchase items where the manufacturer is clearly listed if this is important. No refunds will be given for materials purchased in error.

Third-Party Manufacturer References

Where manufacturer names, trade names, brand identifiers, or fragrance house references are used in product descriptions, such references are provided strictly for identification purposes only.

Perfume Extract is an independent raw material supplier and is not affiliated with, endorsed by, sponsored by, or an authorised distributor of any third-party manufacturer unless explicitly stated in writing.

We do not represent ourselves as acting on behalf of, or under appointment by, any fragrance house, aroma chemical manufacturer, multinational supplier, or brand owner.

Documentation availability is limited to what is lawfully distributable within our supply chain and should not be interpreted as equivalent to purchasing directly from the original manufacturer.

Manufacturer-Limited Documentation

Where supplementary documentation is offered, this is strictly limited to what is made available to us by the original manufacturer or distributor.

We are unable to:

• Generate new regulatory documents

• Modify manufacturer-issued documentation

• Provide compositional disclosures beyond what is legally distributable

• Create Annex VIII poison centre submissions

• Issue batch-specific CoAs unless expressly stated

Reference Information and Supplied Specifications

Synonyms, alternative names, CAS/EC identifiers, botanical references and external links may describe a substance or material family generally. They do not independently establish the supplied material’s producer, geographical origin, manufacturing process, purity, constituent levels or batch characteristics.

Customers should not infer a numerical specification, absence of a constituent or particular use suitability from a reference alone. If information appears inconsistent, contact us for clarification before ordering or using the material.

This distinction does not override an express description or specification of the goods supplied, or our responsibility to correct inaccurate information.

Voluntary Documentation

Supplementary documents not required by law are provided where available from the relevant manufacturer or upstream supplier and where we are permitted to provide them. Their availability is limited to what is expressly included with the purchase or separately agreed in writing.

IFRA information, allergen declarations, Certificates of Analysis, technical data sheets, specifications and other supporting documents apply only within their stated scope. General specifications, typical values and calculated information are not batch-specific analytical results unless expressly identified as such.

Supporting documents do not replace assessment of the complete formulation and intended application. We do not provide formulation consultancy or certify the safety or compliance of customers’ finished products.

We will provide supplementary documentation expressly included with the purchase or separately agreed in writing. Additional documents, analyses and technical information are not included unless expressly confirmed.

The absence of an additional document that was neither promised nor legally required does not, by itself, establish that the goods are defective. This does not restrict applicable cancellation rights or remedies for faulty or misdescribed goods, failure to supply agreed documentation, or failure to provide legally required safety information.

Free, Promotional and Complimentary Items

Where a raw material is supplied free of charge, as a complimentary item, promotional gift, sample, reward or other item for which no separate purchase price has been paid, documentation entitlement differs from that applying to a purchased product.

Where applicable and required by law, the relevant Safety Data Sheet (SDS) will be supplied in accordance with applicable law for the free or promotional material.

Access to supplementary documentation, including but not limited to IFRA documentation, cosmetic Allergen Declarations, Certificates of Analysis, Technical Data Sheets, Vegan declarations and other supplier or manufacturer documentation, is not included with free, promotional or complimentary materials unless expressly stated otherwise.

Supplementary documentation made available through a product listing or customer account is ordinarily provided as part of the documentation support associated with a qualifying purchase of that material. Receipt of the same material as a free gift, complimentary item, promotional product, sample or reward does not constitute a qualifying purchase for access to supplementary documentation.

Where a customer requires supplementary documentation for a material received free of charge, they may purchase the relevant material through the normal product listing, subject to availability. Any supplementary documentation shown as available for that purchased material will then be supplied or made accessible in accordance with this policy.

The appearance of supplementary documentation on the general product listing does not mean that all such documentation is included with a free, promotional or complimentary supply of the material.

Nothing in this section limits our obligation to provide safety information, including an SDS, where such information is required to be supplied by applicable law.

Documentation Responsibility and Risk

Customers must check the listed documentation and expressly stated scope before purchase. Where an essential document or technical requirement is not confirmed, obtain written clarification before ordering. A requirement for additional evidence does not automatically expand the documentation included with the purchase.

The absence of an additional document that was neither promised nor legally required does not, by itself, establish that the goods are defective. This does not restrict applicable cancellation rights or remedies for faulty or misdescribed goods, failure to supply agreed documentation, or failure to provide legally required safety information.

No Blanket or Future Documentation Guarantees

We do not provide advance, blanket, or open-ended confirmation of documentation availability for:

• All materials

• Future purchases

• Unspecified product ranges

• Hypothetical orders

Documentation availability must be verified on a per-product basis at the time of order via the Datasheets tab and the Supplementary Documentation tab, together with this Documentation Supply Policy.

References to “documentation” or “datasheets” should not be interpreted as a guarantee of regulatory suitability for cosmetic, food, medical, or consumer product manufacture.

Pre-Purchase Verification Requirement

If you intend to use any of our raw materials in the manufacture of a finished product requiring a Cosmetic Product Safety Report (CPSR), cosmetic safety assessment, regulatory notification, technical dossier, compliance assessment or other regulatory filing, it is your responsibility to establish before purchase whether the documentation you require is available for each individual material.

The documentation displayed or expressly listed as available on the relevant product page represents the documentation currently available for that material at the time of purchase.

Where a particular document is required for your intended use but is not listed as available on the product page, you must contact us before placing your order and obtain confirmation of its availability.

This requirement applies particularly where your formulation, safety assessor, Responsible Person, regulatory consultant or applicable regulatory framework requires documents or information including, but not limited to:

• IFRA Certificates of Conformity or other IFRA-related documentation;
• cosmetic Allergen Declarations;
• Certificates of Analysis (CoA), including batch-specific CoA;
• Technical Data Sheets (TDS);
• specification sheets;
• compositional or analytical information;
• Annex VIII / PCN composition information;
• natural-origin or ISO 16128 information;
• GMO, vegan, Halal, Kosher or similar declarations;
• country-of-origin statements; or
• any other supplementary supplier or manufacturer declaration.

Before ordering, customers should check the documents listed as available in the Supplementary Documentation tab and the scope of any information expressly stated in the product listing.

We do not ordinarily provide document copies before purchase. We can confirm whether a specified document or item of information is available. Confirmation of availability does not confirm suitability for the customer’s intended assessment or application.

If a document’s contents, a batch-specific result or a particular technical specification is essential, customers should obtain written confirmation that the required information can be supplied before ordering. If this cannot be confirmed, customers should not purchase in reliance on that requirement.

This policy does not delay or restrict the provision of safety information required by law.

Supplementary Documentation Is Not Guaranteed

Safety Data Sheets are supplied where applicable and where required by law.

Other documentation, including IFRA documentation, Allergen Declarations, Certificates of Analysis, Technical Data Sheets and similar supplementary documents, is dependent upon what has been produced and released to us by the relevant manufacturer or upstream supplier.

The availability of such documentation is not guaranteed for every raw material, supplier, manufacturer, batch or purchase.

The fact that a particular type of document may have been available for another material, another supplier, another batch or at an earlier date does not mean that the same documentation will necessarily be available for the material being purchased.

No Retrospective Documentation Obligation

Where supplementary documentation is not listed as available and its availability has not been confirmed by us prior to purchase, we will not undertake a separate retrospective document search, supplier enquiry, procurement exercise or regulatory-documentation project solely as a consequence of the order having been placed.

We may, at our discretion, assist with a retrospective request where reasonably practicable, but any such assistance is provided as a courtesy and does not create an ongoing obligation to obtain documentation that was not confirmed as available before purchase.

Any new or updated documentation subsequently received from our manufacturers or suppliers will ordinarily be made available when the relevant product documentation is next reviewed and updated online.

We cannot guarantee that a requested document will subsequently become available, nor can we guarantee any timeframe within which an upstream supplier or manufacturer may issue or update documentation.

Effect on Orders, Cancellations, Returns and Refunds

By placing an order without first confirming the availability of supplementary documentation that is essential to your intended use, you accept the risk that the required documentation may not be available.

The subsequent discovery that a supplementary document is unavailable, has not been issued by the manufacturer, is not held by us, does not contain the information required by your assessor, or is otherwise unsuitable for your particular regulatory purpose does not, by itself, provide grounds to cancel an order, reject the goods, request a return, obtain a refund, seek a replacement or require us to procure alternative documentation.

This includes circumstances where:

• your safety assessor subsequently requests additional documentation;
• your Responsible Person or regulatory consultant requires information that was not confirmed before purchase;
• your intended regulatory filing requires documentation beyond that listed as available;
• an IFRA Certificate, Allergen Declaration, CoA, TDS or other supplementary document has not been issued for the material;
• the document format or level of information supplied by the manufacturer does not meet the requirements of your particular assessment;
• documentation previously available for another batch, supplier or version of a material is not available for the material supplied; or
• your own regulatory, commercial or formulation requirements change after the order has been placed.

This provision is separate from, and does not override, any other cancellation, returns or prepared-to-order provisions contained within our Terms & Conditions.

Nothing in this section is intended to exclude or restrict any statutory rights or remedies that cannot lawfully be excluded, including where goods are faulty, materially misdescribed or otherwise fail to meet applicable legal requirements.

Regulatory and Professional Requirements

Customers whose safety assessor, Responsible Person, regulatory framework, internal compliance procedure or commercial requirements demand guaranteed IFRA certification, allergen documentation, Annex VIII composition information, batch-specific Certificates of Analysis or any other specified documentation for every material must confirm availability with us before purchasing each relevant material.

The requirements applicable to a finished cosmetic product, CPSR or other downstream regulatory assessment are not evidence that every individual perfumery raw material will necessarily be supported by every document requested by the customer or their assessor.

It remains the customer’s responsibility to determine whether the documentation available for a particular material is sufficient for their intended formulation, assessment, market and regulatory requirements.

Do Not Order Where Documentation Is Essential and Unconfirmed

If a particular document or item of regulatory information is essential to your intended use and it is not expressly listed as available, do not place the order until its availability has been confirmed by us in writing.

If the documentation scope available for a material does not meet your requirements, you should not proceed with purchasing that material.

Use of Products / Customer Responsibility

Our products (perfume and candle making raw materials and ingredients) are sold on the understanding that buyers have suitable knowledge and experience to use them safely and competently.

We do not provide formula instructions, consultation, or guidance on evaluating or using any materials or products.

Customers acknowledge that availability of any documentation cannot be guaranteed and are responsible for verifying the availability and adequacy of documentation prior to purchase, particularly where regulatory assessment, finished product testing, or cosmetic safety evaluation is required.

Customers must ensure that the material meets their requirements before purchase. No refunds will be issued for items purchased in error.

Scope of Responsibility Acknowledgement

This policy concerns perfumery raw materials. Customers are responsible for their downstream handling, storage, formulation and finished-product compliance. Perfume Extract does not act as a formulation consultant, cosmetic Responsible Person or verifier of finished-product compliance.

IFRA information, allergen declarations, Certificates of Analysis, technical data sheets, specifications and other supporting documents apply only within their stated scope. General specifications, typical values and calculated information are not batch-specific analytical results unless expressly identified as such.

Supporting documents do not replace assessment of the complete formulation and intended application. We do not provide formulation consultancy or certify the safety or compliance of customers’ finished products.

We will provide supplementary documentation expressly included with the purchase or separately agreed in writing. Additional documents, analyses and technical information are not included unless expressly confirmed.

The absence of an additional document that was neither promised nor legally required does not, by itself, establish that the goods are defective. This does not restrict applicable cancellation rights or remedies for faulty or misdescribed goods, failure to supply agreed documentation, or failure to provide legally required safety information.

Liability

We accept no liability for any loss where you purchase raw materials, products, or ingredients for which safety documentation is not available, including but not limited to: SDS/MSDS, CLP, Allergen, IFRA, Annex VIII / PCN, or COA.

Cosmetic Product Safety Report (CPSR) and Regulatory Compliance

Perfume Extract does not provide CPSR services. The Responsible Person must ensure that the finished cosmetic product is supported by an assessment completed by a suitably qualified safety assessor in accordance with applicable cosmetics legislation. Membership of a professional organisation does not, by itself, establish the required qualification.

Safety assessors may use applicable public toxicological and regulatory information alongside the SDS, formulation details and other available evidence. The information required depends on the material, formulation and intended application.

A request by an assessor for additional information does not, by itself, create an obligation for Perfume Extract to obtain, commission or issue supplementary documentation that was not expressly included with the purchase or separately agreed in writing.

Where further evidence is required, the purchaser and the finished cosmetic product’s Responsible Person are responsible for arranging access to sufficient information, testing or alternative materials to support the assessment. This may include IFRA information, allergen declarations, Certificates of Analysis, compositional information or other technical data.

The absence of a particular supplementary document does not, by itself, establish that a material is unsuitable. Equally, it must not be treated as evidence of compliance, absence of allergens or unrestricted use.

Nothing in this provision limits our obligation to supply accurate goods, legally required safety information or documentation expressly agreed as part of the purchase.

SDS / REACH / CLP Information

PLEASE NOTE:

Safety Data Sheets (SDS)

SDS are supplied in accordance with UK REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) and GB CLP (Classification, Labelling and Packaging). The SDS contains information about the hazards of a substance, safe handling procedures, and first aid measures.

Safety Data Sheets (SDS) provided support CLP classification only and may not contain the compositional detail required for Annex VIII poison centre notification. We do not provide Annex VIII composition data, PCN-specific datasets, or expanded constituent concentration ranges beyond those stated in the SDS.

Note on Non-Hazardous Ingredients

Certain materials are classified as non-hazardous. Under REACH and CLP legislation, there is no legal obligation to provide an SDS for these substances. We supply SDS documentation for these ingredients voluntarily, to ensure consistency, transparency, and to assist customers and CPSR assessors in understanding handling, storage, and regulatory information.

Under UK chemical legislation, including REACH, CLP, and COSHH, raw materials must be handled, stored, and disposed of safely. Customers are responsible for engaging fully trained and qualified personnel for safe handling, including suitably qualified assessors where regulatory compliance or finished product safety requires it.

• UK REACH: https://www.hse.gov.uk/reach/

• GB CLP: https://www.hse.gov.uk/chemical-classification/index.htm

• COSHH Guidance: https://www.hse.gov.uk/coshh/

Certificates and Documentation

IMPORTANT:

There is no legal requirement to supply the following documentation, and we do so in good faith only when it is passed on to us by our suppliers. If we have the documentation, it will be made available as a download along with the SDS for customers who have purchased the corresponding materials:

Certificates of Analysis (CoA)

• Certificates of Analysis are documents issued by a manufacturer or supplier that detail analytical test results for specific batches of a material. They are widely used in regulated industries (e.g., pharmaceuticals under EU GMP guidelines) and in supply chains where purchasers require batch-specific quality verification.

• However, there is no standalone legal requirement under UK or EU chemical or cosmetics legislation that raw materials such as single aroma chemicals or essential oils must be supplied with a CoA.

• CoAs are generally contractual or quality assurance documents supplied at the discretion of the manufacturer/supplier, not a statutory obligation.

• If a CoA is made available by a supplier for a particular raw material, it will be provided alongside the SDS where possible.

Accordingly, unless supplementary documentation is explicitly stated as available, the SDS represents the complete and only documentation supplied.

Customers must verify documentation availability prior to purchase. Any use of materials without confirming regulatory or safety documentation is at the customer’s sole risk. We do not accept claims for missing documentation after purchase, regardless of the reason.

Commercial and practical reasons include:

• Supplier confidentiality: CoAs often contain detailed compositional or purity information, considered proprietary. Sharing this could reveal manufacturing or sourcing details.

• Legal and liability considerations: Providing a CoA could be misinterpreted as a guarantee for the batch received, or as confirmation of compliance at the finished product level.

• Operational consistency: Not all suppliers issue CoAs for raw materials, so our policy ensures fairness and avoids confusion over missing documentation.

IFRA Certificates

• IFRA certificates provide guidance relating to fragrance compounds’ compliance with IFRA’s voluntary standards for safe use, particularly regarding potential allergens and restrictions.

• IFRA standards are voluntary industry guidelines, not mandated by law.

• Certificates are generally only applicable to finished fragrance mixtures, not individual raw materials.

• Customers using raw materials to create finished formulations must assess suitability and safety personally or consult a chemist if unsure.

• IFRA Certificates: https://ifrafragrance.org/safe-use/ifra-certificates

• IFRA Standards: https://ifrafragrance.org/standards

Allergen Certificates

• Allergen declarations are required by law only at the finished cosmetic product level, not for individual raw materials.

• Under EU Regulation (EC) No 1223/2009 (Annex III), cosmetic products containing listed fragrance allergens above defined thresholds must include these in their labeling.

• The UK’s retained version in Schedule 34 of the UK Cosmetics Regulation 2019 has the same requirement. These obligations do not extend to raw chemical ingredients supplied for formulation.

• EU Cosmetic Regulation (EC) No 1223/2009, Annex III: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32009R1223

• UK Cosmetics Regulation 2019, Schedule 34: https://www.legislation.gov.uk/uksi/2019/696/schedule/34/made

• Customers using raw materials in formulations are solely responsible for assessing potential allergen risks in their finished products.

Annex VIII / Poison Centre Notification (PCN)

Our essential oils, absolutes, CO₂ extracts, resinoids, and related natural materials are supplied as UVCB substances (substances of Unknown or Variable composition, Complex reaction products or Biological materials).

Due to their inherent variability and upstream supplier limitations, these materials are supplied without Annex VIII / Poison Centre Notification (PCN)-supporting compositional concentration data. In accordance with Regulation (EC) No 1272/2008 (CLP), Annex VIII, responsibility for ensuring that sufficient information is available to support PCN submission rests with the downstream user placing mixtures on the EU market. Customers are responsible for determining the regulatory suitability of these materials for their intended use.

• CLP Regulation: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32008R1272

Limitation of Liability for Finished Products

SDS (where applicable) provided support only safe handling and classification of raw materials. Perfume Extract assumes no liability for the formulation, stability, safety, or regulatory compliance of any finished products. Customers must ensure that all materials are suitable for their intended use and must conduct any necessary testing or engage qualified professionals to verify regulatory compliance. Reliance on documentation for any purpose other than raw material handling is at the customer’s own risk.

An online account provides convenient access to available order documentation. An account is not a condition of receiving legally required safety information. Required SDS will be supplied free of charge no later than first supply; additional-copy requests do not extend that deadline.

Purity, Dilution, and Essential Oils

Materials may be supplied pure or diluted, and specifications will indicate the concentration and carrier/solvent.

Odour descriptions are provided by the manufacturer as a general guide. Fragrance perception is subjective, and the scent may vary between users.

Diluted Materials

By purchasing a diluted material, you explicitly request that we prepare the raw material to order at the specified ratio using the indicated carrier or solvent. This dilution service is provided free of charge for the convenience of the customer, particularly for items that may be difficult to handle, such as powders, resins, absolutes, and crystals.

Important:

• Any Safety Data Sheet (SDS) provided relates to the undiluted raw material unless otherwise stated.

• Customers are responsible for verifying concentration, carrier/solvent, and suitability for their intended purpose.

• The type of solvent used and the dilution ratio will be included on the label used when we supply any diluted materials, i.e. 10 DPG or 5 PEA etc

• By accepting and using diluted materials, you assume full responsibility for their handling, storage, use, and disposal, including any risks associated with dilution or the carrier/solvent.

• Customers must ensure that the material meets their requirements before purchase. No refunds will be issued for items purchased in error.

Essential Oils

Essential oils are supplied as cosmetic ingredients only. We are not required to provide warnings for topical or therapeutic use. For non-cosmetic applications, customers should seek professional advice and label products appropriately.

Customer-Commissioned Dilution Service

Customer commission and professional competence

By selecting a diluted material, the customer expressly commissions Perfume Extract to prepare the selected raw material at the agreed concentration using the specified carrier or solvent.

The dilution service is provided free of charge for convenience. The customer is responsible for selecting a preparation suitable for their intended application.

This service is intended for business and professional customers. The customer confirms that they have appropriate training and competence, or access to suitably qualified personnel, to understand and manage the handling, storage, use and subsequent processing of the materials ordered.

Dilution specification and identification

The customer must check the material, concentration, carrier and basis of measurement before placing the order.

Perfume Extract will identify the underlying material, dilution concentration, carrier and measurement basis. For example, a preparation specified as 10% Ambroxan in DPG by weight contains 10% Ambroxan and 90% DPG by weight.

A CAS number associated with an ingredient identifies that constituent. It does not, by itself, represent the identity or purity of the complete diluted preparation.

Customer responsibility for technical documentation

The customer undertakes to arrange competent preparation of the classification assessment, applicable hazard-label information and any required Safety Data Sheet for the exact diluted preparation, at their own expense where applicable.

The customer must provide:

• The proposed classification and supporting assessment.
• An SDS where required, or a documented determination explaining why one is not required.
• Applicable hazard-label information and other relevant safety information.

The customer is responsible for ensuring that this information accurately reflects the material, concentration, carrier, measurement basis and intended supply requirements.

Documentation must be submitted before purchase unless another timetable is expressly agreed. The customer must promptly arrange corrections to incomplete or inaccurate information they provide.

Perfume Extract will provide the agreed dilution details and available relevant supplier documentation to support this work. This does not constitute an undertaking to disclose an upstream manufacturer’s complete proprietary formulation.

Order processing and customer obligations

Failure for customers to submit documentation does not automatically cancel or suspend an order. Perfume Extract may continue processing and fulfilment where the applicable supply requirements can be met.

Acceptance, preparation or dispatch of an order does not, by itself, waive the customer’s documentation obligations or constitute an agreement for Perfume Extract to undertake the technical work allocated to the customer.

The customer remains responsible for completing that work within the agreed timetable and for consequences directly attributable to their breach of these obligations. Nothing in this section authorises supply contrary to applicable law.

Scope of raw-material documentation

Where an SDS is identified as covering the underlying neat material, the customer acknowledges that its stated scope is limited to that material.

The customer must not assume that such a document describes the diluted preparation or establishes the suitability of a finished formulation. Available raw-material documentation is supporting information for the customer’s technical work.

Formulation calculations and finished products

The customer must account for the supplied dilution strength and carrier when calculating their formulations.

For example, where percentages are by weight, using a 10% dilution at 5% of a finished formulation contributes:

• 0.5% underlying raw material; and
• 4.5% carrier.

Where the underlying material contains multiple constituents, the customer must account for their concentrations and the additional dilution factor.

The customer is responsible for providing accurate formulation information to their safety assessor and arranging the assessments, documentation and labelling required for their finished products.

Responsibilities after receipt

The customer must check the delivered product against the order and promptly report discrepancies or concerns.

The customer is responsible for appropriate handling and storage and for requirements arising from subsequent blending, dilution, repackaging, relabelling or onward supply. Necessary product identification and hazard information must be preserved when materials are transferred into other containers.

Allocation of responsibility

These terms allocate technical-documentation work and downstream responsibilities to the customer. They do not make Perfume Extract responsible for the customer’s finished-product development or assessment.

They do not transfer Perfume Extract’s statutory supplier duties or exclude liability or rights that cannot lawfully be excluded.

Acceptance & Legal Effect

By submitting an order with us, you accept these terms and agree to be bound by and accept the documentation supply policy terms as stated.

By placing an order, customers acknowledge that documentation is limited to what is published and made available under this policy and on individual product pages at the time of purchase.

Documentation included with a purchase is determined by the relevant product-page information and any express written confirmation from Perfume Extract applicable to that order. Informal or unverified statements should not be treated as confirmation; customers should request written clarification where necessary.

Policy Interpretation

These policies must be read in conjunction with our Terms and Conditions and product information provided at the time of purchase. Where multiple provisions apply, they shall be interpreted together and in a manner that best reflects the nature of made-to-order chemical materials, their documentation (SDS), and applicable safety, hygiene, and regulatory obligations, including REACH, CLP, and COSHH.

Nothing in this policy limits or excludes any statutory rights which cannot be excluded under applicable law.