Documentation Supply Policy

Key Points Summary

• SDS constitutes the primary and legally recognised documentation supplied.

• Supplementary documentation (including but not limited to IFRA Certificates, Certificates of Analysis (CoA), Allergen Declarations, Annex VIII / PCN composition data, technical dossiers, or compositional breakdowns) is supplied only where explicitly stated on the individual product page and where provided by the original manufacturer.

• We do not guarantee availability of supplementary documentation beyond what is listed.

• Customers must verify documentation availability prior to purchase.

• No refunds, cancellations, or claims will be accepted due to missing, incomplete, or unavailable documentation.

• Perfume Extract does not act as a regulatory consultant, Responsible Person for cosmetics, or a verifier of compliance.

• Customers must engage qualified professionals where required.

Professional Use and Liability Disclaimer

Perfume Extract supplies raw materials, ingredients, and products strictly for professional formulation, research, or manufacturing purposes. Customers acknowledge that these materials are not finished consumer products and that Perfume Extract does not certify, approve, or assume liability for the safety, regulatory compliance, or suitability of any finished products formulated from these materials. Customers are solely responsible for ensuring compliance with all applicable laws, including chemical, cosmetic, labeling, and safety regulations. Where regulatory or safety assessments are required, customers must engage qualified professionals, such as members of the Royal Society of Chemistry (RSC) or the British Toxicology Society (BTS).

Raw Material Supplier Status

Perfume Extract supplies raw fragrance materials only.

We do not act as:

• A regulatory consultancy

• A Responsible Person (UK/EU Cosmetics)

• A compliance verification service

• A formulation advisory service

Customers remain solely responsible for determining regulatory suitability, intended use compliance, and documentation adequacy for their business model and jurisdiction.

Scope of Documentation Supplied

Safety Data Sheets (SDS), where available, constitute the primary regulatory documentation supplied with perfume raw materials.

Supplementary documentation (including but not limited to IFRA Certificates, Certificates of Analysis (CoA), Allergen Declarations, Annex VIII / PCN composition data, technical dossiers, or compositional breakdowns) is supplied only where explicitly stated on the individual product page and where provided by the original manufacturer.

We do not guarantee availability of supplementary documentation beyond what is listed.

Definition of “Datasheets”

For the purposes of this policy and product page references, the terms “Documents” and “Datasheets” refer specifically to Safety Data Sheets (SDS) where available.

The term “Datasheets” does not imply the availability of any of the supplementary documentation:

• IFRA Certificates

• Certificates of Analysis (CoA)

• Allergen Declarations

• Annex VIII / PCN composition data

• Technical dossiers

• Compositional breakdowns

• Regulatory declarations beyond CLP classification

Supplementary documentation is supplied only where explicitly stated and where made available by the manufacturer.

General Documentation Availability

Documentation (where available) can be downloaded by customers who have purchased the corresponding raw materials, products, or ingredients. These documents are attached to completed orders in the account dashboard, not on the individual product pages.

Manufacturer Information

Unless explicitly stated in the product description, we do not provide manufacturer information. Only purchase items where the manufacturer is clearly listed if this is important. No refunds will be given for materials purchased in error.

Third-Party Manufacturer References

Where manufacturer names, trade names, brand identifiers, or fragrance house references are used in product descriptions, such references are provided strictly for identification purposes only.

Perfume Extract is an independent raw material supplier and is not affiliated with, endorsed by, sponsored by, or an authorised distributor of any third-party manufacturer unless explicitly stated in writing.

We do not represent ourselves as acting on behalf of, or under appointment by, any fragrance house, aroma chemical manufacturer, multinational supplier, or brand owner.

Documentation availability is limited to what is lawfully distributable within our supply chain and should not be interpreted as equivalent to purchasing directly from the original manufacturer.

Manufacturer-Limited Documentation

Where supplementary documentation is offered, this is strictly limited to what is made available to us by the original manufacturer or distributor.

We are unable to:

• Generate new regulatory documents

• Modify manufacturer-issued documentation

• Provide compositional disclosures beyond what is legally distributable

• Create Annex VIII poison centre submissions

• Issue batch-specific CoAs unless expressly stated

Voluntary Documentation

Where no legal obligation exists, documentation may be provided voluntarily and in good faith where supplied by upstream manufacturers or distributors. This may include COA, IFRA Certificates, or allergen information.

Customers acknowledge that voluntary documentation availability cannot be guaranteed, may change without notice, and that we accept no liability for loss, delay, or regulatory impact arising from missing, incomplete, or unavailable documentation.

Voluntary Documentation and Customer Responsibility

Any supplementary documentation, including CoAs, IFRA Certificates, allergen declarations, or compositional data, is provided voluntarily and only when supplied by upstream manufacturers. Customers acknowledge that such documentation may not be available for all materials or batches, and that Perfume Extract accepts no liability for missing or incomplete documentation. Customers are responsible for confirming documentation adequacy for regulatory, safety, or commercial purposes prior to purchase. Failure to review available documentation does not constitute grounds for cancellation, return, or refund.

Documentation Availability & Limitations

While we aim to provide documentation, some materials—particularly rare or hard-to-source items—may not have datasheets available. Products sold without documentation are provided for educational and evaluation purposes only, and no refunds will be issued if documentation is missing or unavailable.

Customers acknowledge that no claims, cancellations, or refunds will be accepted based on missing, incomplete, or unavailable documentation. This includes SDS, CLP information, Certificates of Analysis (CoA), IFRA Certificates, allergen declarations, and Annex VIII / PCN composition data.

Customers acknowledge that availability of any documentation cannot be guaranteed, and that all purchases are made with the understanding that Perfume Extract is not responsible for regulatory compliance, finished product safety, or suitability of materials for any application.

Customers acknowledge that availability of documentation cannot be guaranteed. Purchases cannot be cancelled or refunded on the basis of missing or unavailable documents.

Free, Promotional and Complimentary Items

Where a raw material is supplied free of charge, as a complimentary item, promotional gift, sample, reward or other item for which no separate purchase price has been paid, documentation entitlement differs from that applying to a purchased product.

Where applicable and required by law, the relevant Safety Data Sheet (SDS) will be made available on request for the free or promotional material.

Access to supplementary documentation, including but not limited to IFRA documentation, cosmetic Allergen Declarations, Certificates of Analysis, Technical Data Sheets, Vegan declarations and other supplier or manufacturer documentation, is not included with free, promotional or complimentary materials unless expressly stated otherwise.

Supplementary documentation made available through a product listing or customer account is ordinarily provided as part of the documentation support associated with a qualifying purchase of that material. Receipt of the same material as a free gift, complimentary item, promotional product, sample or reward does not constitute a qualifying purchase for access to supplementary documentation.

Where a customer requires supplementary documentation for a material received free of charge, they may purchase the relevant material through the normal product listing, subject to availability. Any supplementary documentation shown as available for that purchased material will then be supplied or made accessible in accordance with this policy.

The appearance of supplementary documentation on the general product listing does not mean that all such documentation is included with a free, promotional or complimentary supply of the material.

Nothing in this section limits our obligation to provide safety information, including an SDS, where such information is required to be supplied by applicable law.

Documentation Responsibility and Risk

If documentation for any material, ingredient, or product—including items in a kit or gift set—is not available on the product page, please do not purchase that item, as we may be unable to supply the necessary information.

No claims, cancellations, or refunds will be accepted based on missing, incomplete, or unavailable documentation, including but not limited to SDS, CLP information, Certificates of Analysis (CoA), IFRA Certificates, allergen declarations, or Annex VIII / PCN composition data. Customers are responsible for verifying the availability and adequacy of documentation prior to purchase, particularly where regulatory assessment, finished product testing, or cosmetic safety evaluation is required.

No Blanket or Future Documentation Guarantees

We do not provide advance, blanket, or open-ended confirmation of documentation availability for:

• All materials

• Future purchases

• Unspecified product ranges

• Hypothetical orders

Documentation availability must be verified on a per-product basis at the time of order via the Datasheets tab and the Supplementary Documentation tab (currently labelled “Additional Documentation” on some product pages), together with this Documentation Supply Policy.

References to “documentation” or “datasheets” should not be interpreted as a guarantee of regulatory suitability for cosmetic, food, medical, or consumer product manufacture.

Pre-Purchase Verification Requirement

If you intend to use any of our raw materials in the manufacture of a finished product requiring a Cosmetic Product Safety Report (CPSR), cosmetic safety assessment, regulatory notification, technical dossier, compliance assessment or other regulatory filing, it is your responsibility to establish before purchase whether the documentation you require is available for each individual material.

The documentation displayed or expressly listed as available on the relevant product page represents the documentation currently available for that material at the time of purchase.

Where a particular document is required for your intended use but is not listed as available on the product page, you must contact us before placing your order and obtain confirmation of its availability.

This requirement applies particularly where your formulation, safety assessor, Responsible Person, regulatory consultant or applicable regulatory framework requires documents or information including, but not limited to:

• IFRA Certificates of Conformity or other IFRA-related documentation;
• cosmetic Allergen Declarations;
• Certificates of Analysis (CoA), including batch-specific CoA;
• Technical Data Sheets (TDS);
• specification sheets;
• compositional or analytical information;
• Annex VIII / PCN composition information;
• natural-origin or ISO 16128 information;
• GMO, vegan, Halal, Kosher or similar declarations;
• country-of-origin statements; or
• any other supplementary supplier or manufacturer declaration.

Supplementary Documentation Is Not Guaranteed

Safety Data Sheets are supplied where applicable and where required by law.

Other documentation, including IFRA documentation, Allergen Declarations, Certificates of Analysis, Technical Data Sheets and similar supplementary documents, is dependent upon what has been produced and released to us by the relevant manufacturer or upstream supplier.

The availability of such documentation is not guaranteed for every raw material, supplier, manufacturer, batch or purchase.

The fact that a particular type of document may have been available for another material, another supplier, another batch or at an earlier date does not mean that the same documentation will necessarily be available for the material being purchased.

No Retrospective Documentation Obligation

Where supplementary documentation is not listed as available and its availability has not been confirmed by us prior to purchase, we will not undertake a separate retrospective document search, supplier enquiry, procurement exercise or regulatory-documentation project solely as a consequence of the order having been placed.

We may, at our discretion, assist with a retrospective request where reasonably practicable, but any such assistance is provided as a courtesy and does not create an ongoing obligation to obtain documentation that was not confirmed as available before purchase.

Any new or updated documentation subsequently received from our manufacturers or suppliers will ordinarily be made available when the relevant product documentation is next reviewed and updated online.

We cannot guarantee that a requested document will subsequently become available, nor can we guarantee any timeframe within which an upstream supplier or manufacturer may issue or update documentation.

Effect on Orders, Cancellations, Returns and Refunds

By placing an order without first confirming the availability of supplementary documentation that is essential to your intended use, you accept the risk that the required documentation may not be available.

The subsequent discovery that a supplementary document is unavailable, has not been issued by the manufacturer, is not held by us, does not contain the information required by your assessor, or is otherwise unsuitable for your particular regulatory purpose does not, by itself, provide grounds to cancel an order, reject the goods, request a return, obtain a refund, seek a replacement or require us to procure alternative documentation.

This includes circumstances where:

• your safety assessor subsequently requests additional documentation;
• your Responsible Person or regulatory consultant requires information that was not confirmed before purchase;
• your intended regulatory filing requires documentation beyond that listed as available;
• an IFRA Certificate, Allergen Declaration, CoA, TDS or other supplementary document has not been issued for the material;
• the document format or level of information supplied by the manufacturer does not meet the requirements of your particular assessment;
• documentation previously available for another batch, supplier or version of a material is not available for the material supplied; or
• your own regulatory, commercial or formulation requirements change after the order has been placed.

This provision is separate from, and does not override, any other cancellation, returns or prepared-to-order provisions contained within our Terms & Conditions.

Nothing in this section is intended to exclude or restrict any statutory rights or remedies that cannot lawfully be excluded, including where goods are faulty, materially misdescribed or otherwise fail to meet applicable legal requirements.

Regulatory and Professional Requirements

Customers whose safety assessor, Responsible Person, regulatory framework, internal compliance procedure or commercial requirements demand guaranteed IFRA certification, allergen documentation, Annex VIII composition information, batch-specific Certificates of Analysis or any other specified documentation for every material must confirm availability with us before purchasing each relevant material.

The requirements applicable to a finished cosmetic product, CPSR or other downstream regulatory assessment are not evidence that every individual perfumery raw material will necessarily be supported by every document requested by the customer or their assessor.

It remains the customer’s responsibility to determine whether the documentation available for a particular material is sufficient for their intended formulation, assessment, market and regulatory requirements.

Do Not Order Where Documentation Is Essential and Unconfirmed

If a particular document or item of regulatory information is essential to your intended use and it is not expressly listed as available, do not place the order until its availability has been confirmed by us in writing.

If the documentation scope available for a material does not meet your requirements, you should not proceed with purchasing that material.

Use of Products / Customer Responsibility

Our products (perfume and candle making raw materials and ingredients) are sold on the understanding that buyers have suitable knowledge and experience to use them safely and competently.

We do not provide formula instructions, consultation, or guidance on evaluating or using any materials or products.

Customers acknowledge that availability of any documentation cannot be guaranteed and are responsible for verifying the availability and adequacy of documentation prior to purchase, particularly where regulatory assessment, finished product testing, or cosmetic safety evaluation is required.

Customers must ensure that the material meets their requirements before purchase. No refunds will be issued for items purchased in error.

Scope of Responsibility Acknowledgement

By placing an order, customers acknowledge that all raw materials supplied are chemical substances intended for professional formulation use. Customers are solely responsible for ensuring the safe handling, storage, use, and regulatory compliance of all materials. The SDS constitutes the primary regulatory documentation supplied, and no refunds, returns, or claims will be accepted due to missing, incomplete, or unavailable supplementary documentation. Perfume Extract does not act as a regulatory consultant, Responsible Person for cosmetics, or a verifier of compliance. Customers must engage qualified professionals where required.

For the avoidance of doubt, all raw materials supplied are chemical substances. Customers acknowledge responsibility for safe handling, storage, and use, and must engage qualified assessors where required for compliance. The SDS constitutes the primary documentation supplied, and no refunds, returns, or claims will be accepted due to missing, incomplete, or unavailable documentation.

Liability

We accept no liability for any loss where you purchase raw materials, products, or ingredients for which safety documentation is not available, including but not limited to: SDS/MSDS, CLP, Allergen, IFRA, Annex VIII / PCN, or COA.

Cosmetic Product Safety Report (CPSR) and Regulatory Compliance

Safety Data Sheets (SDS) are the legally mandated documents used to communicate hazard, handling, storage, transport, and regulatory information for chemical substances and mixtures supplied by Perfume Extract.

Under UK and EU chemical legislation, the SDS constitutes the primary and legally recognised documentation for raw materials.

Perfume Extract provides SDS as required by law, and any supplementary documentation (including Certificates of Analysis, IFRA certificates, allergen declarations, or bespoke regulatory summaries) may be supplied only where voluntarily made available by the manufacturer. Such supplementary documentation is not a legal requirement for the supply of raw materials under REACH or CLP regulations.

Perfume Extract does not provide CPSR services. Compliance with cosmetic legislation, including completion of a Cosmetic Product Safety Report (CPSR) or calculation of allergen content and IFRA compliance in a finished formulation, is the responsibility of the product owner or their fully qualified assessor, such as a member of the Royal Society of Chemistry (RSC) or the British Toxicology Society (BTS).

A qualified CPSR assessor will typically use:

• The SDS for each raw material supplied

• Publicly available toxicological and regulatory sources

• The finished formulation composition

to calculate allergens, assess regulatory compliance, and complete a CPSR consistent with UK and EU cosmetic legislation, including EU Cosmetic Regulation (EC) No 1223/2009, Annex I & III.

Requests for IFRA certificates, allergen declarations, or additional composition data for individual raw materials fall outside the legal obligations of the supplier.

You fully acknowledge and accept that if a CPSR assessor refuses to proceed using the SDS documentation provided, this is a commercial decision of the assessor, not a legal requirement, and may indicate the need to engage a different qualified assessor. Perfume Extract has no liability for the assessor’s refusal or any consequences arising from their commercial decision, and all legal obligations for hazard communication and documentation are fulfilled by the provision of the SDS in accordance with applicable chemical and cosmetic legislation.

SDS / REACH / CLP Information

PLEASE NOTE:

Safety Data Sheets (SDS)

SDS are supplied in accordance with UK REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) and GB CLP (Classification, Labelling and Packaging). The SDS contains information about the hazards of a substance, safe handling procedures, and first aid measures.

Safety Data Sheets (SDS) provided support CLP classification only and may not contain the compositional detail required for Annex VIII poison centre notification. We do not provide Annex VIII composition data, PCN-specific datasets, or expanded constituent concentration ranges beyond those stated in the SDS.

Note on Non-Hazardous Ingredients

Certain materials are classified as non-hazardous. Under REACH and CLP legislation, there is no legal obligation to provide an SDS for these substances. We supply SDS documentation for these ingredients voluntarily, to ensure consistency, transparency, and to assist customers and CPSR assessors in understanding handling, storage, and regulatory information.

Under UK chemical legislation, including REACH, CLP, and COSHH, raw materials must be handled, stored, and disposed of safely. Customers are responsible for engaging fully trained and qualified personnel for safe handling, including qualified assessors (e.g., RSC or BTS members) where regulatory compliance or finished product safety requires it.

• UK REACH: https://www.hse.gov.uk/reach/

• GB CLP: https://www.hse.gov.uk/chemical-classification/index.htm

• COSHH Guidance: https://www.hse.gov.uk/coshh/

Certificates and Documentation

IMPORTANT:

There is no legal requirement to supply the following documentation, and we do so in good faith only when it is passed on to us by our suppliers. If we have the documentation, it will be made available as a download along with the SDS for customers who have purchased the corresponding materials:

Certificates of Analysis (CoA)

• Certificates of Analysis are documents issued by a manufacturer or supplier that detail analytical test results for specific batches of a material. They are widely used in regulated industries (e.g., pharmaceuticals under EU GMP guidelines) and in supply chains where purchasers require batch-specific quality verification.

• However, there is no standalone legal requirement under UK or EU chemical or cosmetics legislation that raw materials such as single aroma chemicals or essential oils must be supplied with a CoA.

• CoAs are generally contractual or quality assurance documents supplied at the discretion of the manufacturer/supplier, not a statutory obligation.

• If a CoA is made available by a supplier for a particular raw material, it will be provided alongside the SDS where possible.

Accordingly, unless supplementary documentation is explicitly stated as available, the SDS represents the complete and only documentation supplied.

Customers must verify documentation availability prior to purchase. Any use of materials without confirming regulatory or safety documentation is at the customer’s sole risk. We do not accept claims for missing documentation after purchase, regardless of the reason.

Commercial and practical reasons include:

• Supplier confidentiality: CoAs often contain detailed compositional or purity information, considered proprietary. Sharing this could reveal manufacturing or sourcing details.

• Legal and liability considerations: Providing a CoA could be misinterpreted as a guarantee for the batch received, or as confirmation of compliance at the finished product level.

• Operational consistency: Not all suppliers issue CoAs for raw materials, so our policy ensures fairness and avoids confusion over missing documentation.

IFRA Certificates

• IFRA certificates provide guidance relating to fragrance compounds’ compliance with IFRA’s voluntary standards for safe use, particularly regarding potential allergens and restrictions.

• IFRA standards are voluntary industry guidelines, not mandated by law.

• Certificates are generally only applicable to finished fragrance mixtures, not individual raw materials.

• Customers using raw materials to create finished formulations must assess suitability and safety personally or consult a chemist if unsure.

• IFRA Certificates: https://ifrafragrance.org/safe-use/ifra-certificates

• IFRA Standards: https://ifrafragrance.org/standards

Allergen Certificates

• Allergen declarations are required by law only at the finished cosmetic product level, not for individual raw materials.

• Under EU Regulation (EC) No 1223/2009 (Annex III), cosmetic products containing listed fragrance allergens above defined thresholds must include these in their labeling.

• The UK’s retained version in Schedule 34 of the UK Cosmetics Regulation 2019 has the same requirement. These obligations do not extend to raw chemical ingredients supplied for formulation.

• EU Cosmetic Regulation (EC) No 1223/2009, Annex III: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32009R1223

• UK Cosmetics Regulation 2019, Schedule 34: https://www.legislation.gov.uk/uksi/2019/696/schedule/34/made

• Customers using raw materials in formulations are solely responsible for assessing potential allergen risks in their finished products.

Annex VIII / Poison Centre Notification (PCN)

Our essential oils, absolutes, CO₂ extracts, resinoids, and related natural materials are supplied as UVCB substances (substances of Unknown or Variable composition, Complex reaction products or Biological materials).

Due to their inherent variability and upstream supplier limitations, these materials are supplied without Annex VIII / Poison Centre Notification (PCN)-supporting compositional concentration data. In accordance with Regulation (EC) No 1272/2008 (CLP), Annex VIII, responsibility for ensuring that sufficient information is available to support PCN submission rests with the downstream user placing mixtures on the EU market. Customers are responsible for determining the regulatory suitability of these materials for their intended use.

• CLP Regulation: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32008R1272

Limitation of Liability for Finished Products

SDS (where applicable) provided support only safe handling and classification of raw materials. Perfume Extract assumes no liability for the formulation, stability, safety, or regulatory compliance of any finished products. Customers must ensure that all materials are suitable for their intended use and must conduct any necessary testing or engage qualified professionals to verify regulatory compliance. Reliance on documentation for any purpose other than raw material handling is at the customer’s own risk.

Whilst it is not mandatory, we recommend that users create an online account to be able to track and download available documents at any time. In the absence of an account, SDS will still be supplied, but only following receipt of a valid proof of purchase and users should allow up to 14 days for available documents to be issued.

Purity, Dilution, and Essential Oils

Materials may be supplied pure or diluted, and specifications will indicate the concentration and carrier/solvent.

Odour descriptions are provided by the manufacturer as a general guide. Fragrance perception is subjective, and the scent may vary between users.

Diluted Materials

By purchasing a diluted material, you explicitly request that we prepare the raw material to order at the specified ratio using the indicated carrier or solvent. This dilution service is provided free of charge for the convenience of the customer, particularly for items that may be difficult to handle, such as powders, resins, absolutes, and crystals.

Important:

• Any Safety Data Sheet (SDS) provided relates to the undiluted raw material unless otherwise stated.

• Customers are responsible for verifying concentration, carrier/solvent, and suitability for their intended purpose.

• The type of solvent used and the dilution ratio will be included on the label used when we supply any diluted materials, i.e. 10 DPG or 5 PEA etc

• By accepting and using diluted materials, you assume full responsibility for their handling, storage, use, and disposal, including any risks associated with dilution or the carrier/solvent.

• Customers must ensure that the material meets their requirements before purchase. No refunds will be issued for items purchased in error.

Essential Oils

Essential oils are supplied as cosmetic ingredients only. We are not required to provide warnings for topical or therapeutic use. For non-cosmetic applications, customers should seek professional advice and label products appropriately.

Customer-Commissioned Dilution Service

Customer commission and professional competence

By selecting a diluted material, the customer expressly commissions Perfume Extract to prepare the selected raw material at the agreed concentration using the specified carrier or solvent.

The dilution service is provided free of charge for convenience. The customer is responsible for selecting a preparation suitable for their intended application.

This service is intended for business and professional customers. The customer confirms that they have appropriate training and competence, or access to suitably qualified personnel, to understand and manage the handling, storage, use and subsequent processing of the materials ordered.

Dilution specification and identification

The customer must check the material, concentration, carrier and basis of measurement before placing the order.

Perfume Extract will identify the underlying material, dilution concentration, carrier and measurement basis. For example, a preparation specified as 10% Ambroxan in DPG by weight contains 10% Ambroxan and 90% DPG by weight.

A CAS number associated with an ingredient identifies that constituent. It does not, by itself, represent the identity or purity of the complete diluted preparation.

Customer responsibility for technical documentation

The customer undertakes to arrange competent preparation of the classification assessment, applicable hazard-label information and any required Safety Data Sheet for the exact diluted preparation, at their own expense where applicable.

The customer must provide:

• The proposed classification and supporting assessment.
• An SDS where required, or a documented determination explaining why one is not required.
• Applicable hazard-label information and other relevant safety information.

The customer is responsible for ensuring that this information accurately reflects the material, concentration, carrier, measurement basis and intended supply requirements.

Documentation must be submitted before purchase unless another timetable is expressly agreed. The customer must promptly arrange corrections to incomplete or inaccurate information they provide.

Perfume Extract will provide the agreed dilution details and available relevant supplier documentation to support this work. This does not constitute an undertaking to disclose an upstream manufacturer’s complete proprietary formulation.

Order processing and customer obligations

Failure for customers to submit documentation does not automatically cancel or suspend an order. Perfume Extract may continue processing and fulfilment where the applicable supply requirements can be met.

Acceptance, preparation or dispatch of an order does not, by itself, waive the customer’s documentation obligations or constitute an agreement for Perfume Extract to undertake the technical work allocated to the customer.

The customer remains responsible for completing that work within the agreed timetable and for consequences directly attributable to their breach of these obligations. Nothing in this section authorises supply contrary to applicable law.

Scope of raw-material documentation

Where an SDS is identified as covering the underlying neat material, the customer acknowledges that its stated scope is limited to that material.

The customer must not assume that such a document describes the diluted preparation or establishes the suitability of a finished formulation. Available raw-material documentation is supporting information for the customer’s technical work.

Formulation calculations and finished products

The customer must account for the supplied dilution strength and carrier when calculating their formulations.

For example, where percentages are by weight, using a 10% dilution at 5% of a finished formulation contributes:

• 0.5% underlying raw material; and
• 4.5% carrier.

Where the underlying material contains multiple constituents, the customer must account for their concentrations and the additional dilution factor.

The customer is responsible for providing accurate formulation information to their safety assessor and arranging the assessments, documentation and labelling required for their finished products.

Responsibilities after receipt

The customer must check the delivered product against the order and promptly report discrepancies or concerns.

The customer is responsible for appropriate handling and storage and for requirements arising from subsequent blending, dilution, repackaging, relabelling or onward supply. Necessary product identification and hazard information must be preserved when materials are transferred into other containers.

Allocation of responsibility

These terms allocate technical-documentation work and downstream responsibilities to the customer. They do not make Perfume Extract responsible for the customer’s finished-product development or assessment.

They do not transfer Perfume Extract’s statutory supplier duties or exclude liability or rights that cannot lawfully be excluded.

Acceptance & Legal Effect

By submitting an order with us, you accept these terms and agree to be bound by and accept the documentation supply policy terms as stated.

By placing an order, customers acknowledge that documentation is limited to what is published and made available under this policy and on individual product pages at the time of purchase.

No reliance may be placed on informal communications, including verbal statements, chat messages, or unverified emails, regarding documentation. Only information confirmed on the relevant product page and as set out in this policy at the time of purchase constitutes the official documentation supplied.

Policy Interpretation

These policies must be read in conjunction with our Terms and Conditions and product information provided at the time of purchase. Where multiple provisions apply, they shall be interpreted together and in a manner that best reflects the nature of made-to-order chemical materials, their documentation (SDS), and applicable safety, hygiene, and regulatory obligations, including REACH, CLP, and COSHH.

Nothing in this policy limits or excludes any statutory rights which cannot be excluded under applicable law.