Delivery Policy

UK Shipping Policy

Dispatch Times

We aim to dispatch all in-stock items within 2 working days (Monday–Friday).

Orders placed after 12 midday on Friday will be dispatched within 3 working days from the following Monday.

As we use third-party carriers, delivery times cannot be guaranteed. Delivery estimates are based on carrier service expectations only.

We accept no liability for late or delayed delivery until 10 working days have passed from the date of dispatch.

Delayed Dispatch

If dispatch is delayed due to circumstances beyond our reasonable control, we will notify you within a reasonable timeframe.

Delivery Times & Delays

Customers acknowledge and agree that delivery times are estimates only. While we aim to dispatch orders promptly, delays may occur due to factors beyond our control, including but not limited to carrier operational issues, peak season demand, staff shortages, or adverse weather conditions. During certain periods, such as the holiday season, customers accept that deliveries may experience longer delays than usual. By placing an order, customers consent to these potential delays and understand that we cannot be held responsible for late deliveries caused by the carrier.

UK Postage Options

Flat Rate (Standard Delivery)

  • 3–5 working days from dispatch

  • Cost: £4.95

  • Orders are sent via a fully tracked service.

  • Customers must allow a minimum of 10 working days for delivery before a claim can be made.

Next Day Delivery (from dispatch)

  • We do not currently offer a guaranteed Next Day service.

  • Where possible, we may upgrade certain orders (e.g., larger or repeat orders) to a faster tracked service at no additional cost. This is discretionary and not guaranteed.

Other Shipping Terms

Time-Sensitive Orders (Birthdays, Events & Special Occasions)

Customers acknowledge that delivery dates are estimates only. We accept no liability for orders that do not arrive in time for birthdays, anniversaries, holidays, or any other special occasion. It is the customer’s responsibility to allow sufficient time for processing and delivery, including potential carrier delays.

Combined Shipping

We do not combine shipping for multiple orders placed separately, even within a short period. Each order is processed individually with its own tracking number. Postage costs on separate orders cannot be refunded.

Multiple Items

Orders containing several items may arrive in one or more packages depending on product size, stock availability, or back-ordered items.

Storage, Handling and Transport

All products are supplied in standard packaging suitable for upright, static storage in a professional workspace. Customers are responsible for handling, storing, and transporting materials in a manner appropriate for their intended use.

Standard plastic bottles are not designed for transport, pressure changes, or movement outside a controlled environment.

Optional packaging upgrades (e.g., glass bottles with tamper-evident closures) are offered as a more robust alternative packaging preference but do not guarantee suitability for travel or transport.

The Company accepts no liability for leakage, spillage, or product loss resulting from transportation, movement, or improper storage of products.

By purchasing our products, customers acknowledge and accept responsibility for the safe storage and handling of all materials in accordance with professional standards.

Free Shipping

Available on UK orders over £50 (standard delivery only). The £50 threshold applies before discounts or promotions. Thresholds may vary depending on seasonal offers or promotions. If a paid shipping option is selected at checkout, shipping costs will not be refunded even if a free shipping option was available.

Safe Place / Alternative Delivery

If you request that your order be left in a safe place, communal area, or with a neighbour when no one is available at your address to accept delivery, you do so at your own risk. We accept no liability for loss, theft, or damage in these circumstances once delivery has been confirmed by the carrier. Safe place instructions may be refused for certain orders at our discretion.

Incorrect Address & Customer Responsibility

It is your responsibility to ensure the delivery address is correct and complete.

We cannot refund postage costs due to incorrect or incomplete addresses, and we accept no liability for lost or undelivered orders arising from address errors supplied by the customer.

If an order cannot be delivered due to customer-related reasons (including incorrect address, refusal, failure to collect, or absence) and is returned to us:

  • The customer remains responsible for the original outbound postage cost, return shipping charges, and any administrative or processing costs incurred.

Shipping Address Verification & Fraud Prevention

To protect both our customers and our business from fraud, delivery loss, and disputes:

  • All orders must be shipped to a verified billing or delivery address.

  • We reserve the right to refuse shipment to addresses that:

    • Differ from the billing address or cannot be independently verified;

    • Are commercial loading bays, shared warehouses, forwarding depots, or storage facilities;

    • Cannot be independently verified as legitimate, operational delivery locations.

     

Where an alternate delivery address is provided, we may require:

  • Proof of identity;

  • Proof of address;

  • Evidence of business occupancy and operational status (for commercial addresses);

  • Business name associated with the address;

  • Access instructions (e.g., gate codes, reception desk procedures);

  • Confirmation that delivery to the verified address is accepted as final, regardless of carrier signature;

  • If confirmation is not received within a reasonable timeframe (e.g., 48 hours), the order may be held until verification is provided or redirected to the billing address;

  • If satisfactory verification cannot be provided, we reserve the right to:

    • Ship only to the verified billing address; or

    • Cancel and refund the order.

     

Orders may be placed on hold while verification checks are completed.

We reserve the right to cancel, refuse, or redirect shipment where we reasonably believe there is a risk of fraud, chargeback, or delivery loss.

Delivery and Liability:

  • Delivery to the verified address, as recorded by the carrier, will be considered complete.

  • Customers acknowledge that delivery to the verified address fulfills the order in full, and we are not liable for loss, theft, misdelivery, or signature disputes once the order has been delivered.

  • Any delay caused by verification procedures is accepted by the customer as a necessary security measure.

  • Carrier tracking data, GPS confirmation, photographic evidence, and signature records may be relied upon in the event of a dispute or chargeback.

Commercial or High-Risk Addresses:

  • Additional verification may be required, including business name, operational status, access instructions, and confirmation that delivery to the address is accepted as final.

Delivery to the verified address, as recorded by the carrier, will be considered complete, and we are not liable for loss, theft, misdelivery, or disputed signatures once the order has been delivered.

Any delay caused by verification procedures is accepted by the customer as a necessary security measure.

We reserve the right to rely on carrier tracking data, GPS confirmation, photographic evidence, and signature records in the event of a dispute or chargeback.

High-Value Orders (Additional Security Measures):

  • Certain orders may be designated as high-value at our sole discretion.

  • For such orders, we may:

    • Ship only to the verified billing address;

    • Require enhanced identity verification;

    • Require signature-on-delivery;

    • Refuse safe place or alternative delivery instructions;

    • Refuse post-checkout address changes;

    • Restrict delivery to residential or verified business premises only.

     

  • Delivery for high-value orders is deemed complete once the carrier confirms delivery and obtains a signature or equivalent confirmation.

  • In the event of a delivery dispute or chargeback, we reserve the right to rely on carrier tracking data, GPS confirmation, photographic evidence, and signature records as proof of delivery.

 

Title & Risk

  • For consumer customers, risk in the goods passes upon delivery to the address provided at checkout.

  • For business or commercial customers, risk passes upon dispatch.

  • Where delivery is confirmed by the carrier (including signature confirmation where applicable), the order shall be deemed fulfilled.

 

Failed Deliveries

Carrier Fault

Orders will not be considered lost until 10 working days after the date of dispatch. If the carrier fails to update tracking or a parcel is assumed lost, the customer agrees to accept a replacement, provided it is received within the standard delivery timeframe.

Customer Related (Breach of Contract)

If goods are returned due to:

  • Refusal of delivery

  • Failure to collect within carrier time limits

  • Incorrect address

  • Absence at delivery address

This will be treated as a customer-caused failed delivery.

Standard (Non Made-to-Order) Goods

Where goods are returned in resaleable condition:

  • The original postage cost will be deducted

  • A restocking and processing charge of up to 25% of the order value may be deducted to cover inspection, repackaging, and administrative handling costs

    Alternatively, re-delivery may be arranged at the customer’s expense.

Made-to-Order & Hygiene Related Goods

Due to their nature, goods will be held for 28 days for collection or re-delivery at the customer’s expense. If no arrangement is made within 28 days, goods may be destroyed. No refund will be issued where goods cannot be resold for hygiene or safety reasons.

Missing Parcels Marked as Delivered

If tracking confirms delivery:

  • The order will be considered fulfilled.

  • Refunds or replacements are issued only where the carrier confirms delivery error or loss.

  • Where the carrier confirms successful delivery (including signature confirmation where applicable), no refund or replacement will be provided.

  • Delivery to verified commercial addresses or addresses with reception staff is considered complete.

  • We will open an investigation where appropriate.

Lost Return Shipments

If the carrier fails to deliver the returned package back to us (lost, damaged, or otherwise untraceable in transit), the liability rests with the customer. As the original delivery attempt failed due to customer action or inaction, no replacement or refund will be issued in these cases.

Damage on Delivery

If your package shows visible damage upon delivery, you must open it in the presence of the carrier to inspect the items and note any concerns.

Damaged or incorrect goods must be reported within 48 hours and returned in original packaging with seals intact.

Third-Party Shipping Providers

If delivery is requested to a third-party address (e.g., parcel forwarders, export agents, overseas shipping services), liability transfers once our carrier confirms delivery to that UK address. We accept no responsibility for loss, damage, or delay after that point.

International Customers (Including Northern Ireland, EU & Ireland, Channel Islands and Isle of Man)

Availability & Regional Restrictions

Certain raw materials and hazardous goods (including but not limited to perfumers alcohol, alcohol-based perfumes, solvents, and flammable substances) are subject to UK Carriage of Dangerous Goods Regulations and carrier restrictions.

As a result:

  • Some hazardous products may only be shipped within mainland Great Britain.

  • Shipment to Northern Ireland may be restricted where compliant transport cannot be arranged.

  • Certain products may not be eligible for export outside the United Kingdom.

We reserve the absolute right to refuse, restrict, or cancel any order where shipment would breach applicable transport regulations, carrier policies, or legal requirements.

Where an order is cancelled due to regulatory shipping restrictions, a refund will be issued for the affected items only.

Northern Ireland Clarification

Northern Ireland remains part of the United Kingdom; however, certain hazardous goods may be subject to additional transport or carrier restrictions.

Where compliant shipment to Northern Ireland cannot be arranged, we reserve the right to:

  • Cancel the hazardous portion of the order;

  • Ship non-hazardous goods separately; or

  • Refuse the order in full and issue a refund prior to dispatch.

We are not liable for delays arising from transport compliance checks or carrier restrictions applicable to hazardous goods.

Shipping Costs

Shipping costs vary by destination and will be confirmed at checkout or prior to dispatch.

Where hazardous goods require separate shipment for regulatory compliance, additional shipping charges may apply. You will be notified before dispatch where applicable.

Customs, Duties & International Shipping

For deliveries outside the United Kingdom, your order may be subject to import duties, VAT, tariffs, customs clearance fees, or other local charges.

These charges are the sole responsibility of the recipient.

Perfume Extract (“we,” “our,” or “us”) is not liable for:

  • Customs delays;

  • Import refusals;

  • Seizure or destruction by customs authorities;

  • Additional charges imposed by destination authorities.

If a shipment is refused due to unpaid customs charges or import restrictions, return shipping and administrative costs may be deducted from any refund.

Hazardous or Restricted Goods

Certain products sold by Perfume Extract are classified as hazardous for transport under UK regulations.

Transport Compliance

All hazardous goods will be shipped using transport methods selected at our discretion and in accordance with applicable UK regulations and carrier requirements.

We will not dispatch hazardous goods using any method that would place us in breach of transport law or carrier policy.

Hazardous goods may be shipped separately from non-hazardous items where required.

Delivery times for hazardous goods may differ from standard products.

Customer Responsibility

By purchasing hazardous or regulated products, you confirm that:

  • The purchase, importation, possession, storage, and use of such goods is lawful in your jurisdiction;

  • You have obtained any necessary permits or authorisations;

  • You will comply with all applicable storage, handling, and safety requirements.

We make no guarantees that products purchased on this site can be legally imported

 

Customs Delays & Refused Shipments

We are not liable for orders delayed, held, returned, seized, or destroyed due to:

  • Customs inspections;

  • Regulatory restrictions;

  • Misclassification by authorities;

  • Failure to pay import duties or taxes.

Where goods are returned due to regulatory refusal or non-payment of duties, we may deduct shipping, return, and administrative costs from any refund.

Placing Overseas Orders

If you are located outside the United Kingdom and are unable to complete checkout via our website, please contact us with:

  • Products required

  • Quantities

  • Full delivery address

If shipment is legally possible, we will confirm availability and provide a total price including shipping. Payment may then be made via PayPal invoice or direct bank transfer.

All overseas orders remain subject to the terms outlined above.

Recommendations

  • Always check with your local customs office before placing an order.

  • Orders shipped internationally may be subject to delays, inspections, or restrictions, and we are not liable for any outcomes resulting from our chosen shipping methods.

 

Order Cancellations

We reserve the right to cancel any order in full or in part if:

  • A suitable shipping solution cannot be found

  • The address cannot be verified

  • The order is flagged as high-risk

  • The goods are restricted or hazardous

A refund will be issued where cancellation occurs prior to dispatch.