Documentation Supply Policy

Documentation (where available) will be provided via download to users who have purchased qualifying materials/products and ingredients.

Whilst we will endeavour to add documentation to the website, if the documentation isn’t readily available, it may be because we are unable to supply it, particularly in the case of rare and/or hard to get materials. In which case the materials and ingredients that are listed without a link to any datasheets are sold in good faith on a purely educational and evaluation basis only and you agree to receive such materials and ingredients for that sole purpose and accept that no refunds will be provided in instances where the datasheets are missing and/or we are unable to supply them

If you intend to bring to market finished products using any of our raw materials, products and ingredients and are likely to require a cosmetic safety assessment, safety report or similar, then you agree and accept that it is your sole responsibility to check each product prior to purchase as to the availability of a suitable datasheet with regard to obtaining the relevant safety assesment and agree and accept that no refunds will be provided in instances where where the datasheets are missing and/or we are unable to supply them.

If you require documentation for any material, ingredient or product, including those included as part of a kit or a gift set that isn’t readily available on the individual product page please do not proceed to purchase that material, ingredient, product, kit or gift set because its possible that we won’t be able to supply the information.

We accept no liability for any loss whatsoever where you (the buyer) purchases any raw materials, products and ingredients where the corresponding safety datasheet is not available or has not been made available as a download via the website, including; but not limited to: SDS/MSDS, CLP, Allergen, IFRA.

Important: Our products (perfume and candle making materials and ingredients) do not come with instructions on how to use them and are sold on the understanding that the purchaser has a suitable knowledge and/or understanding of how to use such raw materials, products and ingredients competently. We do not provide formula information, consultation or advice on how to use, understand or evaluate any of the products or materials on offer.

Unless specifically stated within the product description, we do not provide the manufacturer information of the materials that we offer for sale on this website, so if you require a material from a specific manufacturer, please only purchase those materials where the manufacturer is specifically listed as we are unable to refund for materials/ingredients purchased in error.

The purity of the raw materials on offer is stated within the product specification and will illustrate where a material is offered in a pure form or if it is diluted and for those products that are diluted; the dilution ratios are included for the avoidance of any doubt. You agree that you have read and understood the product specification to be sure that the product meets with your requirements in terms of raw or diluted status prior to purchase as we are unable to accept refunds for products that have been purchased in error.

In the case of IFRA, we do not provide IFRA Certificates for raw materials. IFRA Certificates are the responsibility of the perfumer creating the finished products.

We supply essential oils as cosmetic ingredients and are not required to provide warnings about their topical or therapeutic uses. If you intend to use our essential oils for any purpose other than as a cosmetic ingredient, please seek professional advice for relevant information; particularly with regard to safety, prior to use and consider correctly labeling your products based on their intended use.