Documentation Supply Policy

Documentation for materials/products and ingredients (where available) will be provided via download from the corresponding product page only.

Important: Our products (perfume and candle making materials and ingredients) do not come with instructions on how to use them and are sold on the understanding that the purchaser has a suitable knowledge and/or understanding of how to use such raw materials, products and ingredients competently.

Whilst we will endeavour to add documentation to the website under the datasheets tab, if the documentation isn’t readily available, it may be because we are unable to supply it. In which case the materials and ingredients that are listed without a link to any data sheets are sold on a purely educational and evaluation basis only and you agree to receive such materials and ingredients for that sole purpose. Therefore, if you intend to bring to market finished products using any of our raw materials, products and ingredients and are likely to require a cosmetic safety assessment for the purpose of obtaining a cosmetic product safety report or similar, then you accept that it is your sole responsibility to check each product prior to purchase as to the availability of a data sheet and if no data sheet is available then you agree to enquire as to the availability of such data sheet/s in writing to us and wait until a satisfactory response has been received by us before proceeding to purchase the intended products to avoid disappointment.

We accept no liability for any loss whatsoever where you (the buyer) purchases any raw materials, products and ingredients where the corresponding safety data sheet is not available or has not been made available as a download via the website, including; but not limited to: SDS/MSDS, CLP, Allergen, IFRA, particularly in cases where no contact is made by you to us in relation to the supply of data sheets or you make contact with us, but did not wait until you received a reply from us prior to purchase relating to the status of a data sheet or contact and requests for data sheets is submitted to us by you after you have made a purchase.

Unless specifically stated within the product description, we do not provide the manufacturer information of the materials that we offer for sale on this website, so if you require a material from a specific manufacturer, to avoid disappointment; only purchase those materials where the manufacturer is specifically listed as we are unable to refund for made to order raw materials.

The purity of the raw materials on offer is stated within the product specification and will illustrate where a material is offered in a pure form or if it is diluted and for those products that are diluted the dilution ratios are included for the avoidance of any doubt, so to avoid disappointment; you agree that you have read and understood the product specification to be sure that the product meets with your requirements in terms of raw or diluted status prior to purchase as we are unable to accept refunds for products that have been purchased in error

In the case of IFRA, we do not provide IFRA Certificates for raw materials. IFRA Certificates are the responsibility of the perfumer creating the finished products.

We supply essential oils as cosmetic ingredients and are not required to provide warnings about their topical or therapeutic uses. If you intend to use our essential oils for any purpose other than as a cosmetic ingredient, please seek professional advice for relevant information; particularly with regard to safety, prior to use and consider correctly labeling your products based on their intended use.