These refer exclusively to Safety Data Sheets (SDS), which provide important safety and handling information for the product.

Additional documents such as Certificates of Analysis (CoA), IFRA certificates, allergen declarations, Annex VIII / PCN notifications are supplied only if explicitly listed on the product page.

Please note that not all documentation may be available for every product due to manufacturer limitations, legal restrictions, or proprietary information. Customers should always check the product page for the exact documents provided before ordering.

No, we cannot confirm the availability of documents prior to purchase, and purchases cannot be cancelled or refunded due to missing documentation. All products are sold with the information provided on the product page at the time of purchase.

We provide full details about each product, including ingredients, usage guidance, and regulatory information that we are permitted to disclose. If certain documents are unavailable, it is because they fall outside what can legally or safely be shared.

We recommend reviewing the product page carefully before completing your order.

Certificates such as CoA, IFRA, and allergen declarations are only provided if explicitly listed on the product page and supplied by the manufacturer.

We do not generate, amend, or create additional documentation, and we cannot provide documents that are not officially issued. Customers should verify availability on the product page before purchase.

No. Only the information published on the product page and in our official policies constitutes official documentation.

Informal communications such as emails, chat messages, or verbal statements do not create entitlement to documents, guarantees, or certifications. All orders and compliance obligations are based on the information provided on the product page.

No. Purchases cannot be cancelled or refunded due to missing documentation.

All product information that is legally or safely available is supplied on the product page. Some documentation may be unavailable due to legal restrictions or manufacturer limitations, and this does not constitute grounds for cancellation or refund.

We encourage customers to carefully review the product page before purchasing. 

No. Perfume Extract supplies raw materials only and does not provide formulation guidance, dilution recommendations, safety assessment services, or blending consultation.

All decisions regarding concentrations, combinations, and applications are the responsibility of the customer. Users must ensure that all handling and use comply with applicable safety, regulatory, and legal requirements. We cannot provide liability, guarantees, or instructions beyond the information on the product page and SDS.

Proper storage is essential for maintaining quality and safety. Always follow SDS instructions and product page guidance. General recommendations include:

• Store in a cool, dry place at a stable temperature.

• Keep away from sunlight, heat, and open flames.

• Some materials may require refrigeration or other specific conditions; these will be indicated on the product page or SDS.

• Ensure containers are tightly sealed after use to avoid contamination or evaporation.

You are fully responsible for the storage conditions once the product is delivered. Improper storage can affect safety, stability, and usability.

All materials are supplied solely as perfumery raw ingredients. We do not provide guidance or guarantees for:

• Topical application or cosmetic use

• Ingestion or internal use

• Therapeutic, aromatherapy, or medicinal purposes

Use of any product outside its intended perfumery applications is entirely at the customer’s risk, and customers are responsible for complying with all applicable safety and regulatory standards.

Dilutions are supplied or prepared to your specifications. Product labels indicate the carrier and concentration (e.g., 10% in DPG, 5% in PEA).

Customers are responsible for:

• Safe handling and storage

• Correct usage according to the indicated carrier and dilution

• Preventing accidental exposure or misuse

We do not provide safety assessments or instructions beyond what is documented on the product label or SDS. Always follow standard chemical handling procedures.

No. Made-to-order products are prepared exactly as submitted and cannot be cancelled once production has started, except in cases of proven defect or incorrect fulfilment.

It is the customer’s responsibility to verify all order details—including product, concentration, quantity, and packaging—before submission. Requests to cancel or amend an order after preparation has begun will not be accepted.

Returns are accepted only for defective or incorrectly supplied items.

Normal variations in natural materials, including:

• Sediment formation

• Crystallisation

• Colour changes

• Oxidation

do not constitute defects and are not eligible for return or refund. All returned items must be handled in accordance with our delivery and returns policies, including providing photographic evidence for verification.

Delivery timeframes are estimates only and may vary due to processing, carrier schedules, customs, or other unforeseen delays.

Customers are responsible for providing accurate shipping information and allowing sufficient time for transit. All deliveries are subject to the terms outlined in our Delivery Policy.

All claims for lost or damaged packages must be reported promptly in accordance with our delivery terms.

For damage claims, clear photographic evidence of the packaging and product is required. Claims may be declined if sufficient documentation or timely notification is not provided.

No. Orders are prepared immediately after processing. Changes to shipping address, dilution strength, quantity, packaging, or product selection are not permitted once checkout is completed.

Customers must ensure all details are correct before submitting an order. Requests for modifications after processing will not be accommodated.

Materials are supplied for professional perfumery use only.

Customers assuming resale, relabelling, redistribution, or commercial manufacturing responsibilities must comply with all relevant regulatory, safety, and legal requirements in their jurisdiction. Perfume Extract does not provide regulatory clearance, approvals, or guidance for such uses.

No. All products are supplied from Perfume Extract inventory sourced through our international supplier network.

We are not the original brand owner, manufacturer, or authorised distributor, unless explicitly stated. Any reference to manufacturers (including IFRA) does not imply affiliation, endorsement, or guarantee.

Create a customer account to access the order dashboard. Available Safety Data Sheets (SDS) and any documentation that applies to your purchased products can be accessed via the order page.

Documentation is only available after purchase where applicable, and availability is limited to the files provided by the manufacturer.

Both. Product pages clearly specify the concentration, carrier, and solvent where applicable.

Safety Data Sheets (SDS) relate to the undiluted raw material, unless otherwise indicated. Customers are responsible for understanding the dilution and its implications for safe handling and use.

Natural variation is normal in many perfumery materials. Factors that may cause changes include:

• Oxidation over time

• Temperature fluctuations

• Storage conditions

• Natural batch variation

These changes are not defects and generally do not affect the material’s usability, performance, or safety when handled correctly.

No. Odour perception is subjective and influenced by:

• Concentration

• Temperature

• Batch variation

• Individual sensitivity

Manufacturer descriptions and product notes are provided for general guidance only and do not constitute a warranty or guarantee regarding scent profile.

Only where explicitly stated on the product page.

Customers are solely responsible for determining regulatory suitability, compliance, and safety for their intended use, formulation, and jurisdiction. Perfume Extract does not provide regulatory approval or compliance assurances.

No. Annex VIII notifications, downstream regulatory obligations, and any related compliance responsibilities rest entirely with the party placing finished products on the market.

No. SDS provide information for CLP classification and safe handling purposes only. They do not guarantee full regulatory compliance for:

• Cosmetic products

• Therapeutic products

• Food or consumables

• Consumer goods

Customers must ensure that all materials are used in accordance with local laws, regulations, and safety standards.

Please do not contact us to check stock availability. All products currently available are listed on the website, and stock levels are reflected on the product pages.

If a product is not visible, it is not currently available. For unavailable products, you may:

• Submit a product request to suggest new materials for future sourcing.

• Sign up for a “Back in Stock” notification on the product page to be informed when the item becomes available again.

These options ensure requests and notifications are handled efficiently without the need to contact support directly.

For products that are temporarily unavailable, please use the Back in Stock notifier on the product page.

When the item becomes available, you will receive an automated notification via the email address you provide. This is the fastest and most reliable way to be informed about product availability.

If a material is not currently offered on the website, you may submit a product request through the designated form.

Please provide as much detail as possible about the product (name, manufacturer, intended use) so that your request can be evaluated. Submission of a request does not guarantee availability, but it helps us prioritise sourcing new materials.

Yes. All materials supplied by Perfume Extract are perfume raw materials only and should be handled with care.

• Keep all products out of reach of children at all times.

• Follow all SDS instructions and product page guidance for storage and handling.

• Use appropriate personal protective equipment (gloves, goggles, ventilation) when handling concentrated or diluted materials.

Customers are fully responsible for safe handling, storage, and use. Improper storage or misuse may result in safety hazards, product degradation, or health risks.

You’re welcome to contact us if you have questions or issues with your order. We aim to respond promptly to matters such as:

• An incorrect item supplied

• A damaged delivery

• Account access difficulties

• Website technical issues

Please use the contact form below to submit your query. This helps us respond efficiently and ensures your request is directed to the right team.

For all other inquiries, we will not be able to respond, so we encourage reviewing the product details, SDS, and FAQs first, as they contain the most up-to-date and complete information.