Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the website www.perfumeextract.co.uk (“the Website”) and your relationship with Perfume Extract (“we,” “our,” or “us”). Please read these Terms carefully, as they affect your legal rights and obligations. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website. If you have any questions regarding these Terms, please contact us before using the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website. Right to Amend Review of Changes Disagreement with Changes Website Modifications Limitation of Liability A cookie is a small message sent to and stored by your web browser. Each time your browser requests a page from our server, this message is sent back. Cookies help us identify users, personalise visits, and customise web pages for you. They also provide information about how you use our Website. You can prevent your browser from automatically accepting cookies, but this may affect your ability to use some parts of our Website. For more information about our use of cookies, please read our Cookie Policy. Perfume Extract™ uses Secure Sockets Layer (SSL) encryption technology (up to 256-bit SSL Key) to protect information entered on our Website. This ensures that sensitive information, including payment and personal details, is transmitted in an encrypted format that cannot be read by third parties. While we take all reasonable measures to secure your data, no system is completely secure, and you acknowledge that you use the Website at your own risk. The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding your use of the Website. You must not upload or transmit through the Website: You agree to fully indemnify, defend, and hold harmless Perfume Extract, including our officers, directors, employees, and suppliers, immediately on demand, from and against any claims, losses, costs, or expenses (including reasonable legal fees) arising from: Your breach of these Terms, or Any other liabilities resulting from your use of the Website, or from any other person accessing the Website using your personal information. The Website may include links to external websites or content for your convenience. These are beyond our control. We do not review, endorse, or take responsibility for the content, products, services, or materials provided on such websites. We will not be liable, directly or indirectly, for any loss, damage, or offence arising from your use of, or reliance on, these external websites or resources, including their privacy practices or content. Order Acceptance All orders are subject to acceptance and availability. If the goods ordered are unavailable, you will be notified by email (or another method if no email is provided). You may then choose to wait until the item is back in stock or cancel your order. Offer to Purchase Orders placed on the Website are treated as an offer to purchase goods or services from us. We reserve the right to reject any order at our discretion. Any automated acknowledgment of your order does not constitute acceptance of your offer. A contract is formed only when we either: Debit your credit/debit card or PayPal account, or Dispatch the goods or commence the services, whichever occurs later. Order Security We take reasonable care to keep your order and payment details secure. However, we are not liable for any loss if a third party gains unauthorized access to your data, except in cases of our negligence. Shipping in Multiple Packages Orders may be sent in one or more packages, depending on stock availability or back orders. Safe Place or Third-Party Delivery We accept no liability for orders left in a safe place, communal area, or with a neighbour if no one is present at the delivery address to accept the goods. UK Shipping Our raw ingredients and materials, particularly those in the Hazardous Shipping Category, can only be shipped to destinations within the UK. Overseas Shipping Shipping costs vary by country. EU, international, and overseas orders are sent DDU (Delivered Duty Unpaid), meaning you may be liable for import duties, VAT, or other customs charges. It is the customer’s responsibility to check applicable customs laws and prepare for any additional costs when importing items. Shipping fees and the value of goods are non-refundable if items are seized, lost, refused entry, destroyed, or confiscated by customs. Customers accept full responsibility for any resulting losses. Order Cancellation We reserve the right to cancel any order and issue a full refund if a suitable shipping solution cannot be found for your destination. We also reserve the right to cancel orders in part or full if they contain hazardous goods, such as solvents or perfumer’s alcohol, and issue a full or partial refund accordingly. Third-Party Shipping Providers We accept no liability if you request delivery to an overseas shipping provider or other third-party service, except where our chosen carrier fails to deliver to the provider’s UK address. You agree that your parcel is considered accepted once our carrier confirms delivery to the service provider’s address. Delivery Terms Full details of our shipping, overseas shipping (including customs), and delivery terms are outlined in a separate delivery policy. By accepting these terms, you agree to be bound by and accept the delivery policy. These items are specifically produced or packaged according to your order and are non-refundable. We do not accept returns for prepared-to-order items unless there is a proven defect, damage, or error in the product supplied. Please ensure that you review all product specifications, including purity, dilution ratios, and packaging options, prior to placing your order. If you are unsure about any aspect of a prepared-to-order item, you are encouraged to contact us for clarification before completing your purchase. By placing an order for prepared-to-order items, you acknowledge and accept that all sales are final, except in cases where the product is defective or supplied incorrectly. Scope Certain items are non-cancelable and non-refundable to ensure quality, freshness, and compliance with your specifications. These include: Raw materials and perfumery ingredients (aroma chemicals, essential oils, solvents, preservatives) Perfume making kits Made-to-order items (produced to your chosen specification) Personal items with hygiene seals (cosmetics, perfumes) Key Points: No Cancellations for Change of Mind Orders cannot be canceled or refunded due to a change of mind. Hygiene and Safety All products are sealed and handled under strict hygiene standards. Once processed or shipped, items cannot be returned. Order Accuracy Please review your order carefully before completing your purchase. Orders cannot be modified once submitted. Purity & Dilution Materials may be supplied in pure or diluted forms. Purity, dilution ratio, and the carrier used will be clearly stated in the product specification. If you are unsure about the purity or dilution, please contact us before purchase to avoid disappointment. Packaging Materials are generally supplied in PET and/or HDPE bottles to keep costs low. If you require glass or aluminium containers, you must choose the applicable option at checkout and/or request this prior to ordering if the option is unavailable. We will provide instructions and advise on any additional costs for upgraded packaging and shipping. Returns Prepared-to-order items are made specifically for your order and are non-returnable, unless faulty or incorrectly fulfilled. If there is an issue with a prepared-to-order item, please contact us immediately for resolution. Documentation (where available) can be downloaded by customers who have purchased the corresponding materials, products, or ingredients. These documents are attached to completed orders in your account dashboard, not on the individual product pages. While we aim to provide documentation, some materials—particularly rare or hard-to-source items—may not have datasheets available. Products sold without documentation are provided for educational and evaluation purposes only, and no refunds will be issued if documentation is missing or unavailable. If you plan to use our raw materials to create finished products requiring a cosmetic safety assessment, safety report, or similar, it is your responsibility to verify the availability of the necessary datasheets before purchase. In cases where a datasheet is not available on the product page, you agree to contact us prior to purchase to confirm availability. You accept that failure to do so means you cannot claim a refund if documentation is later unavailable. If documentation for any material, ingredient, or product—including items in a kit or gift set—is not available on the product page, please do not purchase that item, as we may be unable to supply the necessary information. PLEASE NOTE: IMPORTANT: There is no legal requirement to supply the following documentation and we do so in good faith only in circumstances where the documentation is passed on to us by our suppliers. Therefore; if we have the documentation, it will be made available as a download along with the SDS for customers who have purchased the corresponding materials: Liability We accept no liability for any loss where you purchase raw materials, products, or ingredients for which safety documentation is not available or not provided via download, including but not limited to: SDS/MSDS, CLP, Allergen, IFRA, COA. Use of Products Our products (perfume and candle making materials and ingredients) are sold on the understanding that buyers have suitable knowledge and experience to use them safely and competently. We do not provide formula instructions, consultation, or guidance on evaluating or using any materials or products. Manufacturer Information Unless explicitly stated in the product description, we do not provide manufacturer information. If you require a product from a specific manufacturer, only purchase items where the manufacturer is clearly listed. No refunds will be given for materials purchased in error. Purity and Dilution Product specifications indicate whether materials are pure or diluted, and dilution ratios are included where applicable. Customers must ensure that the material meets their requirements before purchase. No refunds will be issued for items purchased in error. Essential Oils Supplied as cosmetic ingredients only. We are not required to provide warnings for topical or therapeutic use. For non-cosmetic applications, customers should seek professional advice and label products appropriately. Acceptance By submitting an order, you accept these terms and agree to be bound by our Documentation Supply Policy, as detailed above and in its separate policy. All prices are in £ GBP Pounds Sterling and are correct at the time of entry into our system. We reserve the right to change prices at any time without notice. Payment can be made by major credit or debit cards or PayPal. Payment will be taken and cleared from your account before dispatch of goods or provision of services. If a pricing error occurs on the checkout page and is discovered before we accept your order, we are not obligated to sell at the incorrect price. We will notify you and give the option to reconfirm your order at the correct price or cancel it. Any payments already made for cancelled orders will be fully refunded. You confirm that the payment card used is yours. All card payments are subject to validation and authorisation by the card issuer. We are not liable for delays or non-delivery caused by payment refusal or failure. Only one discount code may be used per order. We reserve the right to reject or cancel orders where multiple discount codes are applied. To be eligible to purchase goods and form contracts on this Website under English law, you must: Be 18 years of age or older if you are an individual. Provide your real name, address, phone number, e-mail, and any other requested details when registering or placing an order. Confirm that you are a fully trained industry professional with the knowledge and qualifications necessary to safely and competently use the products, ingredients, and materials offered on this Website. Redeeming Codes To use a valid promotional code, it must be entered at checkout during the initial order process. Codes can be redeemed once per person and are valid for online purchases at www.perfumeextract.co.uk only. Codes cannot be combined with other promotions or discounts, applied retrospectively, or exchanged for cash. Gift vouchers and sale items are excluded from promotions. Free Gifts & Offer Limits Certain promotions may include a free gift when an order meets the specified criteria. One free gift per offer; multiple free gifts of the same item are not permitted. Free gifts are subject to stock availability. We reserve the right to decline orders where codes are invalid or the number of free items exceeds the offer limit. Changes & Withdrawals We may alter or withdraw promotions at any time without prior notice. Discount codes or loyalty points will not be applied retrospectively, so please contact us immediately if there is an issue before placing your order. Abuse of Promotions Any intentional misuse of promotional codes, including manipulating browser code or other fraudulent activity, may result in being banned from shopping with us, and any outstanding or future orders will be cancelled. Subject to separate voucher terms. You grant us a perpetual, royalty-free license to use submitted content on our Website or in any other media context. Contact us via the Website. We aim to respond within 72 hours. Website content is protected and remains our property. Personal, non-commercial use is allowed; no reproduction for commercial purposes. Notwithstanding any other provision in these Terms: Nothing in these Terms affects or limits your rights as a consumer under English law. We do not exclude or limit liability for death or personal injury resulting from our negligence. The Website is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding its use, content, or security. You use the Website at your own risk. While we aim to ensure that content is accurate and of high quality, we are not responsible for: Incompatibility with your equipment, software, or network Technical issues, interruptions, or errors on the Website Inaccuracies, omissions, or unsuitability of the Website for your requirements To the full extent permitted by law, we are not liable for any indirect, special, or consequential damages, including but not limited to: loss of profits, business, savings, data, or privacy. If any part of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from the Terms, and the remaining provisions shall continue in full force and effect. Failure to enforce any Term does not constitute a waiver of future enforcement. These Terms, along with our Privacy, Cookie, Delivery Documentation Supply and Cancellations & Returns Policies, form the complete agreement between you and us. These Terms shall be governed by English law; disputes resolved exclusively in English courts. 1. Agreement
2. Amendments
3. Use of Cookies
4. Security
5. Compliance
6. Indemnity
7. Third Party Links
8. Orders & Shipping
9. Prepared to order items and ingredients
10. Product Documentation (SDS, CLP, Allergen, IFRA etc)
Documentation Supply Policy
SDS are supplied in accordance with UK REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) and GB CLP (Classification, Labelling and Packaging). The SDS contains information about the hazards of a substance, safe handling procedures and first aid measures.
While not mandated by general chemical regulations, COAs demonstrate the chemical’s quality and purity based on specific testing and analysis.
IFRA certificates provide guidance relating to a fragrance compounds’ compliance with IFRA’s standards for safe use, particularly regarding potential allergens and restrictions. The International Fragrance Association (IFRA) sets voluntary standards for the safe use of fragrance ingredients, but compliance is not mandated by law. Typically, there are no ‘IFRA certificates’ for raw materials and certificates are only applicable for fragrance mixtures intended to be directly included in a finished consumer product. See here for details: https://ifrafragrance.org/safe-use/ifra-certificates If you intend to formulate using raw materials instead of finished fragrance oils (that are usually supported by a IFRA conformity certificate) then you will need to assess the suitability and safety of the materials personally or employ the services of a chemist to be able to determine whether an aroma material is safe to use or not if you are not confident to perform the evaulation yourself.
For food and cosmetic products, allergen declarations help to inform consumers about potential allergens present. These declarations are usually part of the product labeling and not a separate certificate.
11. Price and Payment
12. Eligibility to Purchase
13. Offers and Promotions
14. Gift Vouchers
15. Testimonials and Reviews
16. Customer Services
17. Intellectual Property
18. Limitation of Liability
19. Severance
20. Waiver
21. Entire Agreement
22. Law and Jurisdiction