Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the website www.perfumeextract.co.uk (“the Website”) and your relationship with Perfume Extract (“we,” “our,” or “us”). Please read these Terms carefully, as they affect your legal rights and obligations. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website. If you have any questions regarding these Terms, please contact us before using the Website. Agreement Amendments Use of Cookies Security Compliance Indemnity Third Party Links Orders, Shipping & Prepared-to-Order Items Product Documentation (SDS, CLP, Allergen, IFRA, Annex VIII / PCN etc.) Price and Payment Eligibility to Purchase Offers and Promotions Gift Vouchers Testimonials and Reviews Customer Services Intellectual Property Limitation of Liability Severance Waiver Entire Agreement Law and Jurisdiction By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website. Right to Amend We reserve the right, at our sole discretion, to modify, update, or amend these Terms at any time. Such changes will be effective immediately upon posting on the Website, or at such later date as may be specified in the notice. Review of Changes It is your responsibility to periodically review these Terms to stay informed of any changes. Your continued use of the Website following the posting of any amendments constitutes your acceptance of those changes. Disagreement with Changes If you do not agree to any updated or amended Terms, you must cease using the Website immediately. Website Modifications We reserve the right to modify, suspend, or discontinue any aspect of the Website, including content, features, or functionality, temporarily or permanently, without prior notice. Limitation of Liability You agree that we shall not be liable for any consequences arising from the modification, suspension, or discontinuation of the Website or any part thereof. The Website uses cookies to enhance user experience. A cookie is a small message sent to and stored by your web browser. Each time your browser requests a page from our server, this message is sent back. Cookies help us identify users, personalise visits, and customise web pages for you. They also provide information about how you use our Website. You can prevent your browser from automatically accepting cookies, but this may affect your ability to use some parts of our Website. For more information about our use of cookies, please read our Cookie Policy. We use Secure Sockets Layer (SSL) encryption technology (up to 256-bit SSL Key) to protect information entered on our Website. This ensures that sensitive information, including payment and personal details, is transmitted in an encrypted format that cannot be read by third parties. While we take all reasonable measures to secure your data, no system is completely secure, and you acknowledge that you use the Website at your own risk. You agree to use the Website lawfully. You agree to comply with all applicable laws, statutes, and regulations regarding your use of the Website. You must not upload or transmit through the Website: Any computer viruses, malware, or other material designed to interfere with, disrupt, or damage computer systems or networks; or Any material that is defamatory, offensive, obscene, or otherwise inappropriate. You agree to fully indemnify, defend, and hold harmless Perfume Extract, including our officers, directors, employees, and suppliers, immediately on demand, from and against any claims, losses, costs, or expenses (including reasonable legal fees) arising from: Your breach of these Terms, or Any other liabilities resulting from your use of the Website, or from any other person accessing the Website using your personal information. The Website may include links to external websites or content for your convenience. These are beyond our control. We do not review, endorse, or take responsibility for the content, products, services, or materials provided on such websites. We will not be liable, directly or indirectly, for any loss, damage, or offence arising from your use of, or reliance on, these external websites or resources, including their privacy practices or content. You use them at your own risk. Certain products supplied via the Website are prepared, blended, diluted, or packaged specifically in accordance with customer-selected specifications (including but not limited to concentration, dilution ratio, carrier, volume, or packaging format). These products are not pre-packaged finished retail stock and may not be suitable for resale due to hygiene, safety, batch traceability, and regulatory handling requirements (“Made-to-Order Goods”). Production is deemed to commence immediately upon order processing. Orders cannot be cancelled once production has commenced for Made-to-Order Goods. This does not affect any statutory cancellation rights that may apply to non-customised goods. By purchasing, you assume full responsibility for: Verifying the correct material, concentration, dilution ratio, and packaging prior to purchase Handling, storage, transport, use, and disposal of all materials Compliance with all applicable chemical, safety, and labelling laws Engaging a fully qualified assessor, such as a member of the Royal Society of Chemistry (RSC) or the British Toxicology Society (BTS), where regulatory or legal compliance is required to place finished products on the market. Customers acknowledge that natural variation, oxidation, colour change, crystallisation, sediment, or batch variation does not constitute a defect. Materials may be supplied pure or diluted as specified in the product listing. Customers acknowledge that all chemical raw materials supplied are handled, stored, and used at the customer’s own risk once delivered. We have no visibility or control over storage, handling, or use, and cannot guarantee safety, quality, or suitability for resale, including but not limited to exposure to heat, light, moisture, contamination, oxidation, or other environmental or handling-related factors. Under UK chemical legislation, including REACH , CLP, and COSHH, suppliers cannot resell raw chemicals once delivered due to obligations around safe handling, traceability, and hazard communication. Many fragrance ingredients require proper handling, storage, and dilution. The Customer is solely responsible for ensuring safe and compliant use of all materials in accordance with IFRA standards, applicable cosmetic regulations, and any relevant safety legislation. The Company accepts no liability for improper use or handling of materials purchased. All orders are subject to acceptance and availability. An automated acknowledgment does not constitute acceptance. A legally binding contract is formed only upon dispatch of the goods. Payment authorisation does not constitute acceptance or create a binding contract. We reserve the right to cancel orders prior to dispatch in cases of stock errors, mispricing, verification concerns, or regulatory restrictions, with a full refund issued where applicable. Where goods meet the definition of Made-to-Order Goods set out above, they may fall within the exemption for goods made to the customer’s specifications under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. Any statutory cancellation rights are governed by applicable consumer law and apply only where such rights have not been validly excluded. Where applicable, cancellation periods begin from the date of delivery. For all other goods, customers may have a statutory right to cancel within 14 days of delivery, subject to applicable law. Nothing in these Terms excludes or limits statutory rights where they cannot legally be excluded. Orders cannot be amended once submitted, including changes to shipping method, packaging, or order content. The Company may, at its discretion, process and dispatch orders during weekends and public holidays. Customer service and email support are not available outside of standard business hours. Enquiries received during weekends or public holidays will be addressed on the next working day. The Company accepts no liability for delays in communication resulting from periods of unavailability. Products are supplied according to the unit stated on the product page, order confirmation, and product label. Products sold in grams are supplied by net weight. Products sold in millilitres are supplied by net volume. Grams and millilitres are not interchangeable, and the gram weight of a product sold by volume may vary depending on the density or specific gravity of the material. Where products are sold by weight or volume, they are measured using appropriate weighing or measuring equipment and are subject to normal measurement, filling, and handling tolerances. For packaged goods falling within applicable weights and measures legislation, the Company aims to comply with the relevant legal quantity-control requirements, including the applicable average or minimum quantity rules where relevant. Certain materials, including but not limited to absolutes, resinoids, balsams, waxes, concretes, viscous liquids, semi-solid materials, crystalline materials, and sticky or resinous ingredients, may adhere to the bottle, cap, liner, dropper insert, neck, pipette, spatula, or other packaging surfaces. As a result, the full supplied quantity may not be fully recoverable by pouring, transfer, scraping, pipetting, rinsing, or normal customer handling. Residual material remaining in or on the packaging does not indicate that the product was underfilled. Empty container, cap, dropper, liner, and closure weights are not fixed tare values and may vary between packaging batches, component types, and suppliers. Tare weights are not printed on product labels and are not intended to be used by customers for after-use verification unless expressly agreed in writing before dispatch. Any concern regarding supplied weight or volume must be reported before the product is opened, transferred, diluted, rinsed, relabelled, repackaged, used, or otherwise altered. The Company may require clear photographs, the unopened item, the original packaging, and/or return of the item for inspection. Once a product has been opened, transferred, rinsed with solvent, relabelled, repackaged, used, or otherwise altered, the original supplied weight or volume may no longer be verifiable, and the Company may be unable to accept any claim of short measure. Customer weighing results may vary depending on the accuracy, calibration, resolution, and suitability of the customer’s scales or measuring equipment. Measurements taken using non-calibrated, low-resolution, domestic, jewellery, kitchen, or hobby scales may not be accepted as evidence of underfill. Shipping, delivery risk, damage in transit procedures, timeframes, and related matters are governed by our Delivery Policy, which is incorporated into these Terms. Delivery is deemed complete when the carrier first attempts delivery at the address provided at checkout. Where delivery is refused, uncollected, or otherwise not accepted by the recipient, the order shall be deemed as having been successfully tendered for delivery in full satisfaction of the contract. In such circumstances: The delivery obligation shall be considered fulfilled upon first attempted delivery by the carrier Risk in the goods transfers to the customer at that point The customer remains liable for the full contract value Where delivery is not completed due to customer-related circumstances, including but not limited to: refusal of delivery failure to collect from a depot or collection point incorrect or incomplete address details absence at the delivery location this shall be treated as a customer-caused failed delivery. In such cases: No refund shall be issued for Made-to-Order Goods that cannot be resold due to hygiene, safety, traceability, or regulatory handling requirements Re-delivery may be offered at the customer’s expense at our discretion We are not liable for delays or losses arising from incorrect or incomplete delivery information provided by the customer Nothing in this section affects statutory rights that cannot legally be excluded. Initiating a chargeback or payment dispute after fulfilment (including dispatch, delivery attempt, refusal, non-collection, or provision of digital documentation) does not constitute valid grounds for reversal of payment under this agreement. Where evidence confirms dispatch and carrier delivery attempt or completion, the contractual obligation shall be deemed fully satisfied. We may submit contractual records, order data, communication logs, dispatch records, tracking information, photographic evidence, and carrier proof of delivery in response to any dispute. Customers agree to raise any issues with us directly prior to initiating third-party payment disputes. All product documentation is supplied in accordance with our Documentation Supply Policy, which forms part of and is incorporated into these Terms & Conditions. Customers are required to review the documentation available for a material, together with the Documentation Supply Policy and any applicable product-page information, before placing an order. Unless expressly stated otherwise on a product page, references to “Documents” or “Datasheets” refer to the Safety Data Sheet (SDS) available for the material. Safety Data Sheets are supplied where applicable and where required under applicable UK REACH and GB CLP requirements, primarily to communicate hazard classification, safe handling, storage, transport and other relevant supply-chain safety information. An SDS is not a complete cosmetic, regulatory or formulation-compliance dossier and should not be assumed to contain all information that may be required for a Cosmetic Product Safety Report (CPSR), Product Information File (PIF), Annex VIII / Poison Centre Notification (PCN), finished-product assessment or other regulatory purpose. The Safety Data Sheet is the primary mandatory supply-chain document that we undertake to provide where applicable and where required by law. SDS availability and content are determined by the applicable legal requirements and by the documentation issued by the relevant manufacturer or upstream supplier. Where an SDS is made available through a customer’s online account or order documentation area, access to that documentation forms part of the documentation supply associated with the order. Documents including, but not limited to: are supplementary documents. Such documentation is supplied only where it has been produced, released and made available to us by the relevant manufacturer or upstream supplier and where we are permitted to provide it. These supplementary documents are not generally standalone documents that a raw-material supplier is legally required to issue with every sale of an individual perfumery raw material, and their availability cannot be guaranteed for every material, supplier, manufacturer, batch or purchase. Where a raw material is supplied free of charge, as a complimentary item, promotional gift, sample, reward or other item for which no separate purchase price has been paid, documentation entitlement differs from that applying to a purchased product. Where applicable and required by law, the relevant Safety Data Sheet (SDS) will be made available on request for the free or promotional material. Access to supplementary documentation, including but not limited to IFRA documentation, cosmetic Allergen Declarations, Certificates of Analysis, Technical Data Sheets, Vegan declarations and other supplier or manufacturer documentation, is not included with free, promotional or complimentary materials unless expressly stated otherwise. Supplementary documentation made available through a product listing or customer account is ordinarily provided as part of the documentation support associated with a qualifying purchase of that material. Receipt of the same material as a free gift, complimentary item, promotional product, sample or reward does not constitute a qualifying purchase for access to supplementary documentation. Where a customer requires supplementary documentation for a material received free of charge, they may purchase the relevant material through the normal product listing, subject to availability. Any supplementary documentation shown as available for that purchased material will then be supplied or made accessible in accordance with our Documentation Supply Policy. The appearance of supplementary documentation on the general product listing does not mean that all such documentation is included with a free, promotional or complimentary supply of the material. Nothing in this section limits our obligation to provide safety information, including an SDS, where such information is required to be supplied by applicable law. Customers should be aware of the distinction between individual perfumery raw materials and formulated fragrance mixtures. IFRA Certificates of Conformity are principally intended for fragrance mixtures that will be incorporated into finished consumer products. IFRA states that Certificates of Conformity are generally not issued for individual raw materials. Where an IFRA Standard applies to a particular raw material, relevant conformity information may instead be communicated by the manufacturer or supplier in another format. The absence of an IFRA Certificate of Conformity for an individual raw material should therefore not, by itself, be interpreted as indicating that the material is defective, incorrectly supplied or unsuitable for perfumery use. Cosmetic allergen requirements applying to a finished cosmetic product should be distinguished from the availability of a standalone Allergen Declaration for an individual raw material. The regulatory obligations relating to the safety assessment, ingredient information and labelling of a finished cosmetic product are the responsibility of the applicable Responsible Person and other parties responsible for placing that finished product on the market. A requirement by a customer’s safety assessor, Responsible Person or regulatory consultant for a particular allergen document does not mean that a standalone Allergen Declaration is necessarily produced or available for every individual raw material. If documentation is required for a: the customer must determine before purchase whether the documentation required for each individual material is available. Where a required supplementary document is not expressly listed as available on the relevant product page, the customer must contact us before placing the order and obtain confirmation of availability. Customers whose regulatory framework, safety assessor, Responsible Person or internal compliance requirements demand guaranteed IFRA documentation, allergen information, Annex VIII composition data, batch-specific CoA or any other specified documentation for every material must confirm availability before purchasing. Where supplementary documentation is not listed as available and its availability has not been confirmed prior to purchase, we are not obliged to undertake a separate retrospective document search, supplier enquiry, procurement exercise or regulatory-documentation project as a consequence of the order having been placed. We may, at our discretion, assist with a retrospective documentation request where reasonably practicable. Any such assistance is provided as a courtesy and does not create an obligation to obtain that document for the customer or to provide the same service in relation to future orders. Any new or updated documentation subsequently received from a manufacturer or upstream supplier will ordinarily be made available when the documentation for the relevant material is next reviewed and updated online. We cannot guarantee that a requested supplementary document will subsequently become available or provide a timescale within which an upstream supplier or manufacturer may produce or release it. Where a customer places an order without first confirming the availability of supplementary documentation that is essential to their intended use, they accept the risk that the required documentation may not be available. The subsequent discovery that a supplementary document: does not, by itself, provide grounds to cancel the order, reject the goods, require a replacement, request a return or obtain a refund, nor does it require us to procure alternative documentation. This includes circumstances where supplementary documentation is requested after purchase by a safety assessor, Responsible Person, regulatory consultant or other third party. These provisions operate alongside the other cancellation, return and prepared-to-order provisions contained within these Terms. Nothing in this section excludes or restricts any statutory rights or remedies which cannot lawfully be excluded, including rights arising where goods are faulty, materially misdescribed or otherwise fail to comply with applicable law. Perfume Extract supplies perfumery raw materials. We do not certify, approve or undertake the regulatory assessment of finished products manufactured using those materials. Customers are responsible for determining whether a material and the documentation available for it are suitable for their intended use and regulatory requirements. Where a finished cosmetic product is to be placed on the market, the Responsible Person is responsible for ensuring that the required safety assessment and other applicable regulatory requirements are completed. A Cosmetic Product Safety Report must be completed by an appropriately qualified safety assessor in accordance with the applicable cosmetics legislation. The required qualification is determined by the legislation and is not established merely by membership of a particular professional organisation. Customers should not rely on an assumption that a particular supplementary document will be available merely because: Where documentary availability is essential to the customer’s decision to purchase, availability must be confirmed by us in writing before the order is placed. If the documentation available for a particular material does not meet the customer’s requirements, the customer should not proceed with purchasing that material. By placing an order, you represent, warrant, and agree that: Business / Professional Use You are purchasing in the course of a business, trade, or profession, or for professional use within the fragrance, chemical, or related industries. Our products are intended for use by trained individuals with appropriate knowledge of raw materials, dilution practices, and chemical handling. Legal Age You are at least eighteen (18) years of age. Professional Competence By placing an order, you confirm that the purchase is made for business, trade, or professional use and not primarily for personal consumption. You are competent to safely handle, store, transport, and use the products supplied, including understanding: CAS identification Safety Data Sheets (SDS) Dilution and formulation practices Applicable safety and regulatory requirements Where required, you will engage a suitably qualified professional, such as a member of the Royal Society of Chemistry (RSC) or the British Toxicology Society (BTS). Regulatory Responsibility You accept full responsibility for ensuring that any products manufactured, distributed, or sold using our materials comply with all applicable laws and regulations. Accuracy of Information You have provided complete, current, and accurate information, including your name, address, and contact details. We reserve the right, at our sole discretion, to: refuse or cancel any order where we reasonably believe the purchase is not for business or professional use; refuse supply where we consider the customer lacks the necessary competence to safely handle the goods; request additional information to verify business use prior to dispatch. Where an order is cancelled prior to dispatch, a full refund will be issued. Where you are purchasing as a consumer (i.e. not in the course of a business), your statutory rights under applicable consumer law will apply and take precedence over any conflicting provisions in these Terms. Redeeming Promotional Codes Valid promotional codes must be entered at the time of checkout on the initial order. Each code may be redeemed once per person and is valid only for online purchases at www.perfumeextract.co.uk Codes cannot be combined with other promotions or discounts, applied retrospectively, or exchanged for cash. Gift vouchers and sale items are excluded from promotional offers. Free Gifts and Offer Limits Certain promotions may include a complimentary gift when order criteria are met. Only one free gift per offer is permitted; multiple free gifts of the same item are not allowed. Free gifts are subject to availability. We reserve the right to refuse or cancel orders where codes are invalid or the number of free items exceeds the offer limit. Changes and Withdrawals All promotions, including discount codes and offers, may be modified, suspended, or withdrawn at any time without prior notice. Discount codes or loyalty points will not be applied retrospectively. Abuse of Promotions Any intentional misuse of promotional codes, including manipulation of browser or system functionality, fraudulent activity, or breach of these terms, may result in account suspension or a ban and the cancellation of outstanding or future orders. Current Promotions Subject to separate voucher terms. You grant us a perpetual, royalty-free license to use submitted content on our Website or in any other media context. Review Rewards and Publication Where we offer reward points, discounts, credits, or other incentives for submitting a review, such rewards are provided in exchange for a genuine review of your experience and not for a positive review. To qualify for reward points and/or publication on our website, a review must include a star rating and a written comment that provides meaningful, relevant feedback about the product or service reviewed. Reviews that contain no written comment, or that contain only generic, irrelevant, duplicate, offensive, misleading, or otherwise unsuitable content, may be rejected and may not be published. Punctuation-only, single-character, repeated-character, generic, or very short comments may not be published and may not qualify for reward points. We reserve the right to moderate, reject, remove, or decline to publish any review that does not meet these requirements or our review moderation standards. This policy is applied consistently regardless of whether the review is positive, neutral, or negative. Submitting a review does not guarantee that it will be published or that reward points will be awarded. Where reward points are awarded and we later determine that the review does not comply with these terms, we may withhold, cancel, or remove those points. Contact us via the Website. We aim to respond within 72 hours. All content on this website is our property and may be used for personal, non-commercial purposes only. Any commercial use requires our prior written consent. No Warranties The Website, its content, and any related services or materials are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding its accuracy, completeness, fitness for purpose, security, or availability. Use of the Website and our products, services, or materials is at your own risk. Scope of Liability To the fullest extent permitted by law, we shall not be liable for: Incompatibility with your equipment, software, or network; Technical issues, interruptions, or errors on the Website; Inaccuracies, omissions, or unsuitability of the Website, products, or materials for your requirements; Any loss, damage, or injury arising from improper handling, storage, transportation, formulation, or use of our products; Any indirect, special, or consequential damages, including but not limited to loss of profits, business, revenue, or savings; loss, corruption, or breach of data or privacy; loss, damage, or theft of personal belongings or property; or any other indirect, incidental, or consequential loss; Regulatory compliance, safety, or legal status of any finished product formulated using our raw materials. Direct Damages Our total liability for direct loss or damage shall not exceed the amount paid for the product or service giving rise to the claim. Exclusions Nothing in these Terms limits or excludes liability for: Death or personal injury caused by our negligence; Fraudulent misrepresentation; or Any liability which cannot be excluded under English law. Third-Party Services We accept no liability for losses arising from your use of third-party services, websites, or delivery providers. Customer Responsibility Where products are purchased for business or professional use, you acknowledge that they are supplied as raw materials and not as finished consumer goods, and are not intended for direct use without appropriate knowledge, handling, and assessment. You are solely responsible for the safe, lawful, and appropriate use, handling, storage, transportation, formulation, and application of all products and materials obtained through the Website or our services. We shall not be liable for: Claims arising from subjective fragrance perception; Claims relating to colour variation, oxidation, or normal chemical instability; Claims for return or rejection of goods that were prepared in accordance with the order specifications provided at checkout. You acknowledge that all chemical raw materials supplied are made-to-order, non-resalable, and delivered into your possession at your risk. Any statutory rights to cancel or request a refund are governed by applicable UK consumer law and apply only where such rights have not been validly excluded. We shall not be liable for the regulatory compliance, safety, or legal status of any finished product formulated using our raw materials. If any part of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect. Failure to enforce any Term does not constitute a waiver of future enforcement. These Terms, along with our Privacy, Cookie, Delivery, Documentation Supply, and Cancellations & Returns Policies, form the complete agreement between you and us. These Terms shall be governed by English law; disputes resolved exclusively in English courts. Table of Contents
1. Agreement
2. Amendments
3. Use of Cookies
4. Security
5. Compliance
6. Indemnity
7. Third Party Links
8. Orders, Shipping & Prepared-to-Order Items
Overview
Customer Responsibility
Safety, Handling, and Compliance
Order Acceptance
Weekend Processing and Communications
Quantity, Weight, Volume and Measurement Variations
Shipping & Delivery
Delivery Completion and Risk Transfer
Customer-Caused Delivery Failure (Refusal, Non-Collection, Incorrect Details)
Payment Disputes and Chargebacks
9. Product Documentation (SDS, CLP, Allergen, IFRA, Annex VIII / PCN etc.)
Documentation Supply Policy
Meaning of “Documents” and “Datasheets”
Safety Data Sheets
Supplementary Documentation
Free, Promotional and Complimentary Items
IFRA Documentation and Raw Materials
Cosmetic Allergen Documentation
Pre-Purchase Verification
No Retrospective Documentation Obligation
Cancellations, Returns and Refunds
Customer Regulatory Responsibility
No Reliance on Unconfirmed Documentation Availability
10. Price and Payment
11. Eligibility to Purchase
Right to Refuse or Cancel
Consumer Purchases
12. Offers and Promotions
This promotion is valid exclusively for UK customers and will end at 23:59 on 30th June 2026.
A minimum purchase of £100 is required to activate the discount code.
Kits and Gift Cards are excluded from the discount.
All offers are subject to availability and may be withdrawn without notice.
Free gifts are subject to availability while stocks last.
No cash alternative is available.
By using this promotion, customers agree to these terms.13. Gift Vouchers
14. Testimonials and Reviews
15. Customer Services
16. Intellectual Property
17. Limitation of Liability
18. Severance
19. Waiver
20. Entire Agreement
21. Law and Jurisdiction