Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the website www.perfumeextract.co.uk (“the Website”) and your relationship with Perfume Extract (“we,” “our,” or “us”). Please read these Terms carefully, as they affect your legal rights and obligations. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website. If you have any questions regarding these Terms, please contact us before using the Website. Agreement Amendments Use of Cookies Security Compliance Indemnity Third Party Links Orders, Shipping & Prepared-to-Order Items Product Documentation (SDS, CLP, Allergen, IFRA, Annex VIII / PCN etc.) Price and Payment Eligibility to Purchase Offers and Promotions Gift Vouchers Testimonials and Reviews Customer Services Intellectual Property Limitation of Liability Severance Waiver Entire Agreement Law and Jurisdiction By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website. Right to Amend We reserve the right, at our sole discretion, to modify, update, or amend these Terms at any time. Such changes will be effective immediately upon posting on the Website, or at such later date as may be specified in the notice. Review of Changes It is your responsibility to periodically review these Terms to stay informed of any changes. Your continued use of the Website following the posting of any amendments constitutes your acceptance of those changes. Disagreement with Changes If you do not agree to any updated or amended Terms, you must cease using the Website immediately. Website Modifications We reserve the right to modify, suspend, or discontinue any aspect of the Website, including content, features, or functionality, temporarily or permanently, without prior notice. Limitation of Liability You agree that we shall not be liable for any consequences arising from the modification, suspension, or discontinuation of the Website or any part thereof. The Website uses cookies to enhance user experience. A cookie is a small message sent to and stored by your web browser. Each time your browser requests a page from our server, this message is sent back. Cookies help us identify users, personalise visits, and customise web pages for you. They also provide information about how you use our Website. You can prevent your browser from automatically accepting cookies, but this may affect your ability to use some parts of our Website. For more information about our use of cookies, please read our Cookie Policy. We use Secure Sockets Layer (SSL) encryption technology (up to 256-bit SSL Key) to protect information entered on our Website. This ensures that sensitive information, including payment and personal details, is transmitted in an encrypted format that cannot be read by third parties. While we take all reasonable measures to secure your data, no system is completely secure, and you acknowledge that you use the Website at your own risk. You agree to use the Website lawfully. You agree to comply with all applicable laws, statutes, and regulations regarding your use of the Website. You must not upload or transmit through the Website: Any computer viruses, malware, or other material designed to interfere with, disrupt, or damage computer systems or networks; or Any material that is defamatory, offensive, obscene, or otherwise inappropriate. You agree to fully indemnify, defend, and hold harmless Perfume Extract, including our officers, directors, employees, and suppliers, immediately on demand, from and against any claims, losses, costs, or expenses (including reasonable legal fees) arising from: Your breach of these Terms, or Any other liabilities resulting from your use of the Website, or from any other person accessing the Website using your personal information. The Website may include links to external websites or content for your convenience. These are beyond our control. We do not review, endorse, or take responsibility for the content, products, services, or materials provided on such websites. We will not be liable, directly or indirectly, for any loss, damage, or offence arising from your use of, or reliance on, these external websites or resources, including their privacy practices or content. You use them at your own risk. Prepared-to-order items are produced, packaged, or decanted specifically for each order. These items are non-refundable and non-cancelable, except in cases of proven defect, damage, or incorrect fulfillment. Before placing an order, you must review all product specifications, including: Purity and concentration Dilution ratios Carrier or solvent Packaging options If you are unsure about any aspect of a prepared-to-order item, you should contact us for clarification prior to purchase. By ordering, you acknowledge and accept that all sales are final, except for defective or incorrectly supplied items. Certain items are non-cancelable and non-refundable to ensure quality, freshness, and compliance with your specifications. These include, but are not limited to: Made-to-Order Materials: Raw materials decanted into smaller quantities or supplied in a dilution. Diluted Materials: Prepared at the ratio and carrier/solvent specified in the product description. SDS documents pertain to undiluted materials unless otherwise stated. Raw Materials and Perfumery Ingredients: Including aroma chemicals, essential oils, solvents, and preservatives. Perfume-Making Kits Personal Items with Hygiene Seals: Such as cosmetics and perfumes Change of Mind: Orders cannot be cancelled or refunded due to a change of mind. The customer acknowledges and agrees that orders exceeding standard sample sizes (1–10 ml/g) are placed only after prior evaluation of a smaller sample to confirm suitability, compatibility, and intended use, including mandatory sampling of high-value or rare materials prior to larger orders. These prepared-to-order materials are non-refundable, and failure to comply with the sampling requirement releases the company from any liability for unsuitability, incompatibility, or misuse. By purchasing, you assume full responsibility for the handling, storage, use, and disposal of all materials, including risks arising from dilution, carriers, or solvents. We are not liable for any issues arising from improper handling, storage, or use after delivery. Materials may be supplied pure or diluted, and specifications will indicate the concentration and carrier/solvent. Odour descriptions are provided by the manufacturer as a general guide. Fragrance perception is subjective, and the scent may vary between users. Diluted Materials By purchasing a diluted material, you explicitly request that we prepare the raw material to order at the specified ratio using the indicated carrier or solvent. This dilution service is provided free of charge for the convenience of the customer, particularly for items that may be difficult to handle, such as powders, resins, absolutes, and crystals. Important: Any Safety Data Sheet (SDS) provided relates to the undiluted raw material unless otherwise stated. Customers are responsible for verifying concentration, carrier/solvent, and suitability for their intended purpose. By accepting and using diluted materials, you assume full responsibility for their handling, storage, use, and disposal, including any risks associated with dilution or the carrier/solvent. Standard packaging is PET or HDPE bottles; glass or aluminium containers must be selected at checkout or requested prior to purchase. Standard packaging is designed for upright, static storage in professional workspaces; optional upgraded packaging may provide a more secure seal but is not guaranteed leak-proof. Customers must store materials appropriately to maintain quality: Cool, dry place, away from direct sunlight Stable temperature: 15–25°C (59–77°F) Containers tightly sealed immediately after use Away from heat, sparks, and open flames Citrus oils, aldehydes, and oxidation-prone compounds: refrigeration (4–10°C) Resins and long-term aromachemicals: freezer-safe containers Allow refrigerated or frozen materials to reach room temperature before opening Bulk purchases (250 ml–5 L) may require specialized storage. You are responsible for proper chemical storage practices and container compatibility. Note: We are not liable for degradation, evaporation, oxidation, or other changes due to improper storage. These are guidelines. Always follow the SDS for material-specific storage and handling instructions. Bulk, refrigerated, or frozen storage must comply with professional standards. Prepared-to-order items cannot be returned, except if faulty or incorrectly fulfilled. Contact us immediately to resolve any issues. The customer agrees to: Consult SDS prior to use Follow all chemical storage laws Handle all materials safely Label any repackaged/diluted materials We accept no liability for quality changes due to contamination, improper handling or storage. All orders are subject to acceptance and availability. An automated acknowledgment does not constitute acceptance. A contract forms upon payment authorization or dispatch, whichever occurs later. We may cancel orders with errors, stock discrepancies, or mispricing, issuing a full refund for cancelled items. Reasonable measures are taken to secure your order and payment. We are not liable for third-party access, except in cases of our negligence. Orders may be shipped in multiple packages. Hazardous goods only shipped within the UK. Overseas shipping is DDU; customers are responsible for customs, VAT, or duties. No liability for loss if delivered to a safe place, neighbour, or third-party shipping provider. Optional packaging upgrades do not guarantee transport safety. Full shipping and delivery procedures are detailed in the Delivery Policy, which is incorporated into these Terms. Documentation is available only to customers who have purchased the corresponding materials. Documentation is attached to completed orders within the customer account dashboard and is not displayed on individual product pages. Rare, restricted, or hard-to-source materials may not have documentation available. Products supplied without documentation are provided for educational, evaluation, or research purposes only, and no refunds will be issued where documentation is unavailable. Customers intending to use materials in finished products that require regulatory compliance, safety assessment, or market notification (including but not limited to CLP classification, cosmetic safety assessment, or poison centre notification) must verify documentation availability prior to purchase. Whilst it is not mandatory, customers are strongly advised to create an online account in order to access, track, and download available documentation at any time. Where no account exists, Safety Data Sheets (SDS) may still be supplied following receipt of valid proof of purchase; customers should allow up to 14 days for issuance of available documents. Our essential oils, absolutes, CO₂ extracts, resinoids, and related natural materials are supplied as UVCB substances (substances of Unknown or Variable composition, Complex reaction products, or Biological materials). Due to their inherent variability and upstream supplier limitations, these materials are supplied without Annex VIII / Poison Centre Notification (PCN)-supporting compositional concentration data. SDS provided support CLP classification only and may not contain the compositional detail required for Annex VIII poison centre notification. We do not provide Annex VIII composition datasets, PCN-specific documentation, or expanded Section 3 constituent concentration ranges unless explicitly stated otherwise. In accordance with Regulation (EC) No 1272/2008 (CLP), Annex VIII, responsibility for ensuring that sufficient information is available to support PCN submission rests solely with the downstream user placing mixtures on the market. Customers are responsible for determining the regulatory suitability of materials for their intended use. Where no legal obligation exists, documentation may be provided voluntarily and in good faith where supplied by upstream manufacturers or distributors. This may include COA, IFRA Certificates, or allergen information. Customers acknowledge that voluntary documentation availability cannot be guaranteed, may change without notice, and that we accept no liability for loss, delay, or regulatory impact arising from missing, incomplete, or unavailable documentation. We accept no liability for any loss, damage, or regulatory consequence arising from the absence, incompleteness, or regulatory insufficiency of documentation, including but not limited to Annex VIII / PCN requirements. Products are sold on the understanding that buyers have the knowledge and experience to handle, store, transport and use them safely. We do not provide formula instructions, consultation, or guidance. Customers must ensure product suitability prior to purchase; no refunds will be issued for errors. Supplied as cosmetic ingredients only. Non-cosmetic use requires the customer to seek professional advice and appropriate labeling. By placing an order, you acknowledge and accept these terms, including the Documentation Supply Policy and all responsibilities related to prepared-to-order items, storage, handling, and use. By placing an order, you represent, warrant, and agree that you: Legal Age: Are at least eighteen (18) years of age if acting in an individual capacity; Accurate Information: Have provided complete, current, and accurate information, including your full name, address, telephone number, email address, and any other requested particulars; and Professional Competence: Are a fully trained and qualified industry professional, competent to safely handle, store, transport, and use the products offered. This includes understanding the use of pure and diluted materials, CAS identification, and SDS documentation. We reserve the right, at our sole discretion, to refuse or cancel any order if you do not meet these requirements. Any contract formed in breach of these representations and warranties shall be voidable by us. Redeeming Promotional Codes Valid promotional codes must be entered at the time of checkout on the initial order. Each code may be redeemed once per person and is valid only for online purchases at www.perfumeextract.co.uk Codes cannot be combined with other promotions or discounts, applied retrospectively, or exchanged for cash. Gift vouchers and sale items are excluded from promotional offers. Free Gifts and Offer Limits Certain promotions may include a complimentary gift when order criteria are met. Only one free gift per offer is permitted; multiple free gifts of the same item are not allowed. Free gifts are subject to availability. We reserve the right to refuse or cancel orders where codes are invalid or the number of free items exceeds the offer limit. Changes and Withdrawals All promotions, including discount codes and offers, may be modified, suspended, or withdrawn at any time without prior notice. Discount codes or loyalty points will not be applied retrospectively. Abuse of Promotions Any intentional misuse of promotional codes, including manipulation of browser or system functionality, fraudulent activity, or breach of these terms, may result in account suspension or a ban and the cancellation of outstanding or future orders. Subject to separate voucher terms. You grant us a perpetual, royalty-free license to use submitted content on our Website or in any other media context. Contact us via the Website. We aim to respond within 72 hours. All content on this website is our property and may be used for personal, non-commercial purposes only. Any commercial use requires our prior written consent. No Warranties The Website, its content, and any related services or materials are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding its accuracy, completeness, fitness for purpose, security, or availability. Use of the Website and our products, services, or materials is at your own risk. Scope of Liability To the fullest extent permitted by law, we shall not be liable for: Incompatibility with your equipment, software, or network; Technical issues, interruptions, or errors on the Website; Inaccuracies, omissions, or unsuitability of the Website, products, or materials for your requirements; Any loss, damage, or injury arising from improper handling, storage, transportation, formulation, or use of our products; Any indirect, special, or consequential damages, including but not limited to: Loss of profits, business, revenue, or savings; Loss, corruption, or breach of data or privacy; Loss, damage, or theft of personal belongings or property; Any other indirect, incidental, or consequential loss. Direct Damages Our total liability for direct loss or damage shall not exceed the amount paid for the product or service giving rise to the claim. Exclusions Nothing in these Terms limits or excludes liability for: Death or personal injury caused by our negligence; Fraudulent misrepresentation; or Any liability which cannot be excluded under English law. Third-Party Services We accept no liability for losses arising from your use of third-party services, websites, or delivery providers. Customer Responsibility You are solely responsible for the safe, lawful, and appropriate use, handling, storage, transportation, formulation, and application of all products and materials obtained through the Website or our services. If any part of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect. Failure to enforce any Term does not constitute a waiver of future enforcement. These Terms, along with our Privacy, Cookie, Delivery, Documentation Supply, and Cancellations & Returns Policies, form the complete agreement between you and us. These Terms shall be governed by English law; disputes resolved exclusively in English courts.
Table of Contents
1. Agreement
2. Amendments
3. Use of Cookies
4. Security
5. Compliance
6. Indemnity
7. Third Party Links
8. Orders, Shipping & Prepared-to-Order Items
Overview
Non-Cancelable and Non-Refundable Items
Customer Responsibility
Sample Testing for Larger Orders
Handling, Storage, and Use
Purity, Dilution, and Odour
Packaging
Storage Guidelines
General Storage
Temperature-Sensitive Materials
Bulk Storage
Returns
Regulatory & Safety Obligations
Order Acceptance & Offer to Purchase
Order Security
Shipping & Delivery
9. Product Documentation (SDS, CLP, Allergen, IFRA, Annex VIII / PCN etc.)
Documentation Supply Policy
Types of Documentation
Supplied in accordance with UK REACH and GB CLP requirements. SDS are provided to support hazard classification, safe handling, storage, and emergency response. SDS may not contain full compositional detail.
Optional and not legally required. Provided where available to demonstrate analytical quality or conformity.
Optional guidance documents relevant to fragrance use. These are typically not provided for raw materials and are not a substitute for regulatory compliance assessments.
Provided where available and typically derived from supplier data or standard compositional knowledge. Allergen data may be indicative only.Annex VIII / Poison Centre Notification (PCN)
Voluntary Documentation
Liability
Use of Products
Essential Oils
Acceptance
10. Price and Payment
11. Eligibility to Purchase
12. Offers and Promotions
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13. Gift Vouchers
14. Testimonials and Reviews
15. Customer Services
16. Intellectual Property
17. Limitation of Liability
18. Severance
19. Waiver
20. Entire Agreement
21. Law and Jurisdiction